[tweetmeme] Unfortunately, the piece John Haydon wrote for my blog won’t be available until sometime next week. As such, I’m using this opportunity to share one of my earlier posts on interactions in business.
A couple of years ago, my parents bought a new dishwasher from a major electronics chain along with an extended warranty plan offered by the retailer. A few years later, that extra coverage appeared to be a wise move as they started having problems with their dishwasher after it was no longer covered by the manufacturer’s warranty.
However, when my parents called the electronics chain to make their claim through the retailer’s extended warranty plan, the company refused to honour their contract, insisting that the problems my parents were having with their dishwasher were not covered by the extended warranty. After several more phone calls and written letters, the electronics chain grudgingly acquiesced to respecting the terms of the warranty plan they had sold to my parents. Although the problem was ultimately resolved, the fact that my parents had to fight for something they paid for left a lasting impression as to this day, they refuse to buy anything from this major retail chain.
What this story shows is that this company failed to appreciate the importance of integrity in their dealings with their customers. Sure, the retailer had succeeded in Click here to continue reading »
Photo courtesy of Andy Ciordia
[tweetmeme] The following is a guest post by fellow blogger/writer Nacie Carson. Nacie writes about personal development issues on her blog “The Life Uncommon“.
Ever since I left the corporate world to work for myself two years ago, I have been fascinated by the concept of productivity. How to get more done, accomplish more, see better quality, and then – as a reward – be able to enjoy greater and more satisfying periods of rest truly intrigue me.
My interest in the art and science of productivity began when I first started working from home in 2008. After months in a cubicle, I was thrilled to run my own schedule, work where I wanted, and focus on the business I wanted to do. However, within a few weeks I found that getting things done was a lot harder than it looked. “I was so productive when I worked at Company X,” I thought, “Why am I not getting the same result now that I am working for myself?”
I started investigating productivity techniques, tips and tricks, and found a wealth of information both online and in books to help me form actionable strategies. But I soon found that within a few days of implementing a new strategy my productivity level would slip back down again. What was the deal?
The problem was obvious, and the solution simple: the issue was my state of mind.
There are two elements that come together to shape our lives: Click here to continue reading »
I am pleased to announce that next week I will be featuring the works of two guest writers on my blog, Nacie Carson and John Haydon. This marks the first time that someone else will be writing a post for my blog and I can’t think of a better way to kick-start hosting guest writers here on my site than with these two bloggers.
To give you an idea of what to expect from both of them (they’ll each be sharing their own post during the week in place of my own writings), I want to share this short introduction, along with links to their respective blogs so you can learn more about them.
Nacie Carson is a published author and freelance writer whose work can be seen in such publications as Chicken Soup for the Soul, Couture Dallas Magazine, and The Daily Pump to name a few. On her blog “The Life Uncommon“, she shares her insights on how we can improve the way we live our lives with practical tips and fresh approaches.
John Haydon is a social web strategist who works primarily with non-profit organizations and small businesses in helping them leverage social media as part of their marketing strategies. On his blog at JohnHaydon.com, he offers a wealth of information on how to effectively use sites like Facebook, LinkedIn and Twitter to maximize your presence on these social media sites. You may have also seen the post I wrote as a guest writer there “Five Truths About Social Media For Business“.
I’m looking forward to having John and Nacie share their knowledge and insights here on my blog and I invite you all to check out their respective sites to appreciate what’s in store for next week.
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