TanveerNaseer.com

Leadership Coach, Speaker, and Writer

What Organizations Really Need To Succeed And Thrive

Connecting work with shared purpose

There’s been a lot discussion lately on the merits of telecommuting, in terms of fostering teamwork and innovation among disparate employees in an organization. While there’s certainly been a number of valid points made on both sides of this issue, one fundamental problem with this on-going discussion is the focus on how we work without any evaluation of how these strategies address the issue of why we work.

By now, all of us are familiar with the numerous studies that have unequivocally demonstrated that the ability to motivate employees through salary or other financial incentives has a very short shelf-life and is especially difficult to maintain when obstacles or challenges are placed in our way.

These studies have also shown that the most effective way to sustain our motivation and drive over the long run is being able to connect what we do with an internalized understanding and appreciation of the purpose behind why we do it; of why it matters both to ourselves, and to the organization and community we serve.

This is exactly the approach we see in many of today’s thriving organizations which have a clear connection between their collective efforts and the purpose behind their organization. These purpose-driven organizations don’t care about what their competition is doing because they don’t need to rely on others to define the value of what they do. That definition has already been created internally and collectively.

Our purpose tells us why what we do is so important that only we could do it, if not also why we have to do it. In the pursuit of profits and market share, it’s easy for an organization to lose that connection to why they started this journey in the first place and why others couldn’t address it as well as they could.

And this is what lies at the very heart of success and failure – how much we’ve reached or moved away from our shared purpose.

Consider, for example, the current obsession over innovation. It’s clear that to be truly innovative means that your organization has to be disruptive. That it has to change or challenge the status quo of how people operate or do things.

In today’s rapid-paced, interconnected world, making such a mark can seem daunting, not just in terms of our ability to achieve it, but also in the face of the reality that this requires that we first disrupt ourselves in the way we see and do things.

But this is where our sense of purpose truly begins to matter as it’s our shared purpose – our collective understanding of why we do what we do – that will serve as our compass and guide going forward. By focusing on our shared purpose, we no longer care about what the competition is doing. Instead, we care about how we can bring that shared purpose to life.

From this perspective, change becomes less fearsome because now it’s merely an instrument for how we’ll make our purpose real and tangible. And since we’re no longer focused on protecting the status quo, but on making our sense of purpose come alive, change becomes easier to manage and embrace.

Naturally, a clear thread running through all of this is communication. Namely, how well we as leaders communicate our vision of what that shared purpose is and why it matters, and then how well we continue to connect what our employees do with what matters to our organization and to them.

That’s why we can’t simply talk about this at an annual company meeting or worse, simply rely on a sheet of paper to communicate this idea. Rather, our employees need to see this vision, this purpose being communicated in everything we say and do. Our employees need to see it in every decision, every action and every word we speak.

When things are going wrong or a seemingly unavoidable obstacle crosses our path, we need to remind our employees of why this matters, of what our collective efforts are leading us towards, and why we’re the best ones to address and overcome this challenge.

And this also means that we need to demonstrate a level of care and trust in what our employees do. We have to demonstrate a sense of trust in their genius, their creativity, their ability to perceive issues we might not be aware of, and using those insights to guide and inform our decisions.

That’s why today’s successful leaders understand that they need to care for their employees because of the critical role they play in our ability to make the right choices, to be in the right frame of mind to see the best path for our organization to take.

While this might sound touchy-feely, the truth is that it’s the reality of doing business and leading organizations in today’s world. We can no longer expect to succeed and thrive, to learn from our failures and grow as an organization unless we recognize the key role leaders have to play in helping those they lead to not only be successful in their efforts, but to do work that creates a sense of meaning and purpose.

After all, how can we have the courage and determination to press ahead despite the fog of uncertainty in front of us if we lack a sense of clarity about why we should care about what we do? If those in leadership positions don’t consistently communicate why it matters to the degree that we need to see it through to the end despite the challenges we’ll have to face or endure?

Ultimately, what this comes down to is creating an environment where people want to work selflessly, instead of working selfishly. That our focus is on creating and promoting work that allows us to be present in the moment so that we can be appreciative, grateful, and celebratory of what we achieve through our collective efforts.

Over the last few years, there’s been much debate about whether organizations should be focusing on making work “fun”. If you love what you’re doing because it creates a sense of purpose and fulfilment, how can it not be fun? And why can’t work be fun if everyone involved benefits from our shared contributions? That in the process of achieving our shared goals, those around us feel honoured, respected, valued and needed?

To that end, it’s not about where people work or even when that should serve as the focus of our leadership and efforts to ensure our organization’s success. Rather, the question we should be asking ourselves in the face of uncertainty, change, failure or even success is what are we doing to create a sense of purpose within our organization? How are we instilling a sense of community and relatedness that binds us and compels us to press ahead regardless of what we might encounter tomorrow?

As we move further into a digital, relationship-based economy, it will be those organizations whose leadership focuses on these questions who will be best-equipped to not only address the evolving needs of the global economy, but who will also be able to provide the best opportunities for their employees – and consequently, their organization – to succeed and thrive.

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10 Comments » | Tags: , , , , , , , , , , | March 26, 2013 by |

10 Comments on

What Organizations Really Need To Succeed And Thrive

  1. On March 27th, 2013 at 12:57 PM Sasha Reed said:

    Well said, Tanveer. As a leader within a rapidly growing company, we find this to be our greatest challenge. How to work with a common sense of purpose from our newest hire to our loyal employees. Great food for thought here…thank you!

  2. On March 27th, 2013 at 7:51 PM dscofield said:

    Way back in 1988, when Bell Labs/AT&T moved me from NJ to Oberlin, OH so I wouldn't quit, my incredible management set me up with a home office since I was commuting to/fro to NJ weekly. I had a high speed data line for the internet (yes, in 1988), fancy voice lines, copy machine, fax machine, scanner, top-end desktop & printer, cell phone (yup) & laptop – so I could easily commute all over the world almost weekly & be productive when home.

    I wrote about this wonderful experience (http://blogs.hbr.org/cs/2012/09/four_lessons_from_the_best_bo.html). When I had my kids, I telecommuted from home all the time, worked to keep myself front & center with my people and my management. It's interesting because at that time, 25 years ago!!, my management's view was that it made total sense to let me do this – it was the best way to walk the talk – if our products, services, network were so good, why weren't we using it ourselves?

    I was richly blessed to have the management and tools that I did…and I was very productive and dedicated…part of who I am, but also in response to the trust they had in me.

  3. On March 28th, 2013 at 9:35 AM Tanveer Naseer said:

    My pleasure, Sasha; glad you enjoyed it.

  4. On March 28th, 2013 at 9:46 AM Tanveer Naseer said:

    Hi Deb,

    I think you bring up an excellent and astute observation in your story – that of how the relationship you had with those in charge was based on trust.

    When we think of fostering a sense of community, certainly relatedness has to play a key for us to feel connected to those around us. But as your story illustrates, it's also critical that we demonstrate trust in those we work with – that we give make space to understand why people need to operate in a certain way to be productive, successful and flourish.

    It's so easy to make the presumption that because this is what works best for me, it must be what works best for others. Or even grafting processes from other organizations onto your own because the former seem to have had much success with their approach.

    It's truly been interesting to hear the stories from others shared because of this piece about the adaptations they were allowed to make that not only helped them succeed, but made them even more valuable to their organization.

    I especially love how in your story you made the point about how your ability to telecommute not only made your contributions more meaningful, but that it helped to demonstrate the value of what Bell Labs/AT&T was creating to help others improve the way they operated.

    Great story, Deb. Thanks for sharing!

  5. On March 28th, 2013 at 10:00 AM dscofield said:

    Thank you – "back in the day" Bell Labs & AT&T had some awesome management that were manager/mentors. Not sure that's the case today because of severe cuts in middle management and the "Baby Bell" mentality that took over when SBC bought AT&T, unfortunately. Trust is the key basis and I had a long-standing 'in person' relationship which made telecommuting more viable. You raise a critical point – what works for 1 doesn't necessarily work for another – which is why I dislike the term "best practices" and like "best practicing".

  6. On March 30th, 2013 at 8:12 PM Dan Forbes said:

    Tanveer, Love your idea "Ultimately, what this comes down to is creating an environment where people want to work selflessly, instead of working selfishly." I think there are very few companies who even have such ideals on their radar. However, we can all keep talking about it and advocating change.

  7. On March 31st, 2013 at 4:13 PM Tanveer Naseer said:

    Absolutely, Dan. While the majority of companies are suffering from short-term myopia, this shouldn't deter us from having these conversations and using our influence and authority to advocate this kind of change. Change that both our organizations and employees will need to succeed and thrive in years and decades to come.

    Thanks for sharing your thoughts on this, Dan. Appreciate it.

  8. On April 14th, 2013 at 9:31 AM Jim Matorin said:

    Tanveer, I must be having a bad run lately, but I am witnessing more organizations where the employees do not exhibit a shared purpose thanks to all the silos that exist. What results is a not my job mentality, people only think about protecting their own turf even though their paycheck bears the name of the organization they work for.

  9. On April 14th, 2013 at 11:32 AM Tanveer Naseer said:

    Hi Jim,

    Regrettably, I think your experiences reflect the current reality found in many organizations today. Consider, for example, the recent Edelman trust survey that found that less than 25% of the public trust business leaders to do the right thing in challenging times.

    If employees can't trust that those in charge have their best interests in mind, it's not suprising that employees will end up with a fend-for-myself attitude.

    That's why I think it's important to have these kinds of dicussions to emphasize why we need to move past the how to understand the why if we are to foster a sense of trust in our leadership, if not also integrity and accountability.

  10. On December 12th, 2013 at 6:12 PM Favourite Posts and Articles of 2013 That I Read - Dan Pontefract said:

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