TanveerNaseer.com

Leadership Coach, Speaker, and Writer

Speak To The Heart To Lead Change

Leading-with-heart

The following is a guest piece by Dianna Booher.

“I’ve sold millions and millions of dollars during my 30 years at IBM, and it never occurred to me that people make their buying decisions based on emotion first, and then justified with logic,” John said to me over dinner a few weeks ago. “But you’re right. As I think back about the various client deals, I can see that. I definitely can see that.

Another case in point.

But more formal, rigorous research shows overwhelmingly that people base buying decisions on emotion, and then support them with logic. In a business setting, a logical argument is expected, of course. Just don’t count on the logical argument to win people over to your way of thinking.

In “The Heart of Change”, John Kotter and Dan Cohen discuss a study they conducted with Deloitte Consulting about the nature of change. The study involved more than 400 interviewees from 130 companies in the United States, Australia, Europe, and South Africa.

Their interpretation of the data? Even in large corporations that focus on very logical approaches to strategy, culture, and analysis of data, change happens because the leaders find a way to help people see problems or solutions in ways that influence their emotions, not just their reasoning.

In my own research for “What More Can I Say: Why Communication Fails and What to Do About It”, executives told me the same things over and over: To lead change, influence others, and gain commitment, speak to the heart.

So what does that mean exactly? Click here to continue reading »”Speak To The Heart To Lead Change”

How Leaders Can Cure A Toxic Workplace

Curing-toxic-workplace

One of the things I enjoy about sharing my writings and insights on leadership is the opportunity it creates to interact with my readers – to hear their stories and what they’ve learned along the way, as well as some of the challenges they are trying to overcome.

Recently, one challenge in particular caught my attention as it was brought forth by both a reader of my leadership blog and by an audience member at a talk I gave last week.  The challenge in question was what do you do if you have to lead a team in a toxic workplace setting? And how can you overcome this to effectively lead your employees?

Given the interest expressed by two different segments of my audience, I want to share some key steps leaders should employ to help cure toxic workplaces and replace them with a more healthy, productive work environment.

Granted, I can’t provide specific steps because every situation is different and comes with its own set of variables and constraints that leaders will have to work with. However, the following measures will nonetheless provide you with both the right perspective and framework to help cure toxic workplaces in your organization.

1. Identify and rally ‘change champions’ in your organization
Now before we can put into action measures to cure a toxic workplace, we need to first understand something about how our brain operates. Neuroscience has shown that our brains are hard-wired to avoid threats in our environment.

Consequently, not only is our brain focused more on looking out for danger than benefits, but the neural signals we get from our different senses are processed first through that lens of whether it’s a good or bad experience before our higher brain functions can help us to create a context for what we’re seeing, hearing, or feeling.

Now it’s important to note here that it’s not just dangerous or harmful events that our brain identifies as threats. Rather, it labels anything that creates ambiguity or uncertainty as a threat and consequently, something we should avoid. And all of this happens subconsciously which is why we may not be able to rationally explain why we fear something, only that we do.

In the case of making changes to your workplace environment, even though Click here to continue reading »”How Leaders Can Cure A Toxic Workplace”

Why We Fail At Leadership

Leadership-failure

When it comes to studying leadership, the natural tendency is to focus on those leaders whose successes and achievements continue to inspire us and drive so many to emulate them in the hopes of replicating their accomplishments.

Of course, as much as it’s important for us to see what we can learn from those who understand what it takes to succeed at leadership, it’s also valuable for us to examine and consider what causes others to fail in the role of leading people towards a common goal or shared purpose.

To that end, I’d like to share the story of one leader whose example I hope will help us to appreciate one of the key challenges leaders need to address if they are to succeed in this role in today’s fast-changing, global environment.

When Albert* was promoted to head the division he had spent the past few years working for, he naturally jumped into the opportunity with a lot of enthusiasm and ideas of how he’d like the department to operate under his leadership.

Given how Albert was career-driven and had his eyes on playing a bigger role in the organization, he was determined to not only prove his ability to lead this department, but to get his former colleagues to view him as ‘executive material’, in order to support his efforts to move up in the organization.

In no time, Albert was sending out memos detailing new approaches he wanted his former colleagues to employ in order to ‘make things more efficient’ or to ‘make efforts more aligned with corporate policy’ as a way to prove his technical prowess.

He used team meetings to inform his direct reports of his interactions with various groups of executives and VPs to highlight his growing familiarity with those at the executive level in order to prove his comfort level with ‘playing in the big leagues’.

Of course, in his zeal to prove his ability to lead and step up into the executive circle, Albert ended up making a number of missteps which Click here to continue reading »”Why We Fail At Leadership”

Women In Leadership Is Not A Zero-Sum Game

Women-leadership-roles

When it comes to discussions on the state of today’s leadership, one topic that understandably comes up is the issue of women in leadership. Specifically, why there continues to be so few women holding senior-level leadership positions in both the private and public sectors.

It’s an issue that’s been weighing on mind over the past few months in light of the growing number of stories of women encountering sexual harassment and outright misogynistic attitudes on university campuses, as well as in many growing, high-demand sectors like the gaming industry and software engineering.

In light of such stories, the issue of women in leadership is no longer just about the efficacy of implementing quotas to address the current gender imbalance, or whether women need to do more to get ahead in predominantly-male work environments. Indeed, when it comes to discussions on gender or visible minorities in leadership, we can no longer relegate it as simply being a “women’s issue” or a minority group’s problem to address.

Rather, we need to recognize that this is an all-hands-on-deck societal issue and a leadership issue.

After all, how else can we ensure that we’re bringing out the best in those we lead if we’re intentionally leaving so much of that potential behind? [Twitter-logo-smallShare on TwitterHow can we truly tap into the collective talents, creativity, and insights of those around us if we continue to allow conditions to persist that hold so many back from bringing their full selves to work?

We have to remember that our job as leaders is to listen to others – especially to those who are different from us – so we can gain Click here to continue reading »”Women In Leadership Is Not A Zero-Sum Game”

How Successful Leaders Use Culture To Influence Behaviour

Organizational-culture-influences-behaviour

The following is a guest piece by James O’Toole.

Increasingly, business consultants, scholars, and executives are coming to the conclusion that culture is the prime driver of organizational performance. Despite the prevalence of that point of view, however, there’s little agreement about what culture is or what it entails.

You can’t see it, touch it, or measure it, yet culture is said to explain why some companies fare better than others. The authors of the year’s three best business books on culture, one of which is a novel, explore the elusive subject from widely divergent perspectives, but all end up confirming that it is the single most powerful influence on how people behave in organizations. Click here to continue reading »”How Successful Leaders Use Culture To Influence Behaviour”

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