The following is a guest piece by Al Switzler.
At some point during the work week, most of us face a gap—the difference between what was expected and what was actually delivered. Gaps, in a nutshell, include violated expectations, broken commitments and bad behaviour. If you’ve felt let down, disappointed or offended, you have experienced a gap. How you deal with gaps makes a huge difference on the quality of relationships and results as a whole.
So how do most respond when faced with a gap? Let’s look at the three options for dealing with gaps and highlight the consequences of each.
1. You see a gap and don’t speak up
You give permission for what’s happening when you remain silent. By saying nothing, you vote for the status quo. Silence is seldom golden; it is almost always interpreted as approval. By not speaking up, you typically act out in other ways.
Your non-verbals, like frowning, rolling your eyes and gossiping, tend to leak out and eventually erode trust and respect. If you let thoughts and emotions build up until you explode, you may say and do things that further hurt the relationship. This leads to the second option. Click here to continue reading »”Accountability At Work – How To Describe The Gap”