Tanveer Naseer

Leadership Coach, Speaker, and Writer

Are You Employing This Key To Giving Effective Feedback?

Discover whether the kind of feedback you offer to your employees is employing this critical measure that drives organizational growth and success.

With December now upon us, many leaders and their organizations are now shifting their focus towards that much debated and much-maligned practice for evaluating employee productivity and effectiveness: the annual performance review.

Of course, while there has been much written lately about the ‘death of annual performance reviews’, a study done by Towers Watson revealed that – despite the high profile examples of companies like Microsoft, Accenture, and GE completely ditching their annual performance reviews – a majority of North American organizations are opting to transform their current performance review process as opposed to doing away with them completely.

Now whether you agree with continuing to use annual performance reviews or not, the fact is these discussions about this feedback tool reveal that there’s a far more pressing issue that leaders everywhere need to address – namely, what kind of feedback, if any, are we providing to those we lead?

Of course, when it comes to giving feedback, there’s a common approach that many leaders opt to use, something that’s often referred to as the ‘feedback sandwich’.

What this technique involves is starting the conversation with something positive – the argument being that this will help your employee to be receptive to what you have to say next. At this point, you offer what you really want to share, that is the negative feedback that’s the reason behind this conversation, after which you give your employee some more positive feedback in order to to help soften the blow and ‘end on a high note’.

Now in theory this might sound like a fair and balanced approach to offering someone feedback that can be hard to hear, given how we’re reinforcing or reminding them of the things they do well, before and after pointing out where they went wrong or what they need to improve on going forward.

But the reality is that it’s not so much the receiver of our feedback as it is ourselves who we’re hoping to protect through this communication ploy. That by setting up a friendly start and a reassuring ending, we might avoid the necessary unpleasantness that comes with telling someone they’re doing something wrong.

This strategy also gives us the false impression that Click here to continue reading »”Are You Employing This Key To Giving Effective Feedback?”

The ”New Normal” For The C-Suite – Learning Agile Leaders

A look at agility and leadership and 4 strategies CEOs can use to create a learning agile C-suite team in their organization.

The following is a guest piece by Peter Thies, Ph.D.

What are CEOs looking for in the next generation of C-Suite leaders? Let’s look at three real-world examples:

1. Growth Leaders – The CEO of a multi-billion dollar industrial products company boldly sets an ambitious growth goal of growing revenue by 40% over a three-year period. He has a Board-approved strategy, a solid operating plan with targets, and a newly developed business unit organization structure to implement it.

But he also knows that this is the easy part. What’s the hard part? It’s building a cadre of leaders who can grow the company at a rapid clip. No one has asked them to do anything like this before. They have good managers, but do they have growth leaders?

2. Champions of the Greater Good – The CEO of a large, global educational services company is reorganizing to increase its impact in the company’s areas of focus. The new organizational model will enable linkages across the company, connecting people from various disciplines together to innovate and drive marketplace success.

The CEO needs to staff several newly defined senior executive roles with leaders who will drive collaboration across former fiefdoms and make decisions that put the company, not their unit, first. Which leaders will have not only domain expertise but also the ability to wear an “Enterprise Hat”?

3. Transformational Leaders – A well-respected publishing company is transforming its brand. It must reach new audiences with ever more impactful content and diversify its traditional sources of revenue. The CEO came on board with a change imperative and is heading into the third year of a multi-year transformation process.

After collaboratively developing a strategy with her Board and engaging all employees in the change process, the time is now to see the changes implemented flawlessly. She needs her leadership team to collaborate across silos, make difficult strategic and operational decisions and lead with a more integrated “One Company” mindset. Who will help her lead this transformation?

The New Normal: Learning Agile Leaders Who Operate At The Enterprise Level
These are real CEOs from real companies across vastly different industries, with different business models and different profit motives. But they share one challenge in common: Click here to continue reading »”The ”New Normal” For The C-Suite – Learning Agile Leaders”

3 Ways Leaders Can Help Bring Great Ideas To Life

3 measures leaders should employ to create an organizational culture that encourages employees to share their ideas on how to change the way we work.

The following is a guest piece by Kotter International President, Russell Raath on behalf of The Economist Executive Education Navigator.

How often have you heard the phrase “that’s not how we do it here” uttered in your workplace? When employees suggest new ways to tackle challenges, are their contributions welcomed—no matter how outside-the-box they may be? Are staff members empowered to test new ideas and report back to management on their successes, as part of helping the organization constantly adapt and improve?

Maybe you have some version of the “suggestion scheme” where ideas are sent into some inbox in the cloud – where someone (hopefully) reviews them and determines whether an idea is viable and has merit.

In most organizations, the answers to these questions are often “no” or“never”. Yet the most innovative companies—those that can face challenging times and emerge stronger than ever—often recognize a key truth that is missing in many traditional, hierarchical organizations. That truth is that great ideas don’t only come from senior management.

The idea that saves the business $10 million may come from a production line supervisor; the concept that opens up an entirely new market for your products might come from a junior sales rep.

The point, one that smart organizations have realized, is that great ideas can come from any level of the organization. This is a concept explored in great depth in Dr. John Kotter’s latest business fable, “That’s Not How We Do It Here!”, which chronicles a clan of meerkats struggling with a drought that reduces their resources and leads to the rise of dangerous new predators.

Written as a business book, there are a number of key lessons on how leaders, at any organizational level, can bring great ideas to the surface: Click here to continue reading »”3 Ways Leaders Can Help Bring Great Ideas To Life”

4 Leadership Lessons We Can Learn From The Olympics

4 valuable lessons we can take from the Olympics for how we can inspire our employees to bring their best efforts to the work they do.

With the latest edition of the Summer Olympic Games now well under way in Rio, there is naturally much interest in the outcomes of various sporting events. Within the leadership and management field, there is also much interest in discovering insights that can help us to better understand how to inspire the best in our employees.

Of course, the typical focus on lessons we can learn from the Olympics tend to be on teamwork, communication, building confidence and the like.

But for this piece, I’d like to take a more broader view, using the microcosm the Olympic Games provide to examine what drives or motivates us to push ourselves to succeed. To that end, here are 4 key lessons leaders can learn from the Olympics on how to ignite their employees’ drive to bring their best selves to the work they do.

1. Success is important, but so is creating meaning and a sense of belonging
I have to admit that what sparked my interest in writing this piece was the story of the Canadian women’s 4x100m freestyle relay team and in particular, the events that transpired after their qualifying heat on Saturday morning.

Hours before the final swim, the decision was made that Michelle Williams, who had swam in the morning relay team heat, would be replaced by her team mate Penny Oleksiak to swim in the final that night.

Reports then came out about how the news had not only hit Michelle hard, but that her entire team was deeply upset by the change in the lineup. Although this is a commonly used tactic in this sport to maximize a team’s chances of winning a medal, for this group of first-time Olympians, it still felt like a betrayal for the hard word Michelle had given to get the team to the final.

Seeing how hard they were taking the news, the coach got his team together and told them that it didn’t matter who was swimming in the final that night because this was a team effort.

He reminded his team members that each of them played a key role in getting them to the Olympics and to now potentially winning a medal for their country. The coach then told them that what matters here is not who crosses the finish line, but how we work together to make that happen.

When the swimming finals came up that evening, the negative emotions these athletes had been feeling hours earlier were clearly replaced with a steely determination to deliver their best.

And deliver their best they did as this swimming team went on to win the Bronze medal, the first medal for Canada at the Rio Olympic Games and the first medal Canada has won in this particular swimming event since 1976.

Now while this story has that Hollywood-style ending that makes the Olympic Games so much fun to watch, the real message here is Click here to continue reading »”4 Leadership Lessons We Can Learn From The Olympics”

How Summer Vacation Can Drive Us To Succeed

A study on motivation and perception reveals a powerful truth for how leaders can use summer vacation breaks to motivate the best in their employees.

Of all the seasons of the year, summer is without question my favourite and no month encapsulates that summertime feeling more than the month of July. Not only is this the first full month where my girls are officially off-school, but this month also marks the return of one of my favourite summer festivals here in Montreal, the Festival International de Jazz de Montréal (if you haven’t attended this festival, this is definitely something to experience, whether you’re a Jazz fan or not).

Of course, the month of July also marks the beginning of the summer vacation period, and so it’s only natural that there’s much interest right now in exploring the topic of leadership and summer vacation.

While I’ve written in the past about why it’s important for leaders to make time for a vacation break, I wanted to shift the focus in this piece to look at the findings of a recent study that offers some valuable insights into how we can increase our motivation to achieve our shared goals when we return back to work following a vacation break.

Researchers from The Wharton School have been studying what they call the “fresh-start effect” and the impact this has on our motivational drive to achieve the goals we set up for ourselves. As part of their study published in “Psychological Science”, Dr. Katherine Milkman and her team of researchers conducted an experiment where they asked study participants to describe a personal goal they haven’t yet achieved but would like to attain later in the year.

The researchers then divided the participants into two groups and gave each one a different scenario to imagine. For the first group, the researchers asked them to imagine that they had moved into a new apartment after living in the same place for the past nine years.

For the second group, they also asked them to imagine moving into a new apartment, but in their case the scenario was that they had moved every year over the past nine years.

The participants in both groups were then asked to describe how motivated they were to begin work on achieving their goal after moving into this new apartment. What the researchers found was that the study participants who had moved into a new apartment after staying in the same place for nine years were far more motivated to achieve their goal than those who had moved every year.

The researchers concluded that study participants “would be more motivated to start tackling their personal goal after a psychologically meaningful relocation than they would be after a relocation that was less psychologically meaningful.”

So what does this study’s findings have to do with increasing our motivation to achieve our goals after returning from a vacation break? Well, as the researchers pointed out, while all of us are driven to Click here to continue reading »”How Summer Vacation Can Drive Us To Succeed”

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