The following is a guest piece by EMEA Marketing Director Monika Götzmann. The level of customer service you provide can go a long way towards determining whether your business is a success or failure, which is why companies invest so heavily in training and customer service courses. Nevertheless, training your … Click to continue reading
The following is a guest piece by Bill Capodagli. What is corporate culture? One of my clients once defined it as what employees do when everything else is stripped away or what they do when no one is looking. Twenty years ago, corporate or business culture sort of just happened…good, … Click to continue reading
The following is a guest piece by New York Times best-selling author Joseph Michelli. Look no farther than your smart phone and you will see what your customers really want today! They seek, and have come to expect, companies will make their lives easier and provide technological solutions that enable … Click to continue reading
The following is a guest piece by The Huffington Post columnist and author Bill McBean. When you run a business, there are always some certainties as you look into the future. You know your best competitors will work to become better. You know your customers will demand more. You know … Click to continue reading
A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Period. Research has proven that businesses that aim to be more customer-centric have a 24% higher net profit, and have a higher profit per employee than ‘the other guys’ (those that … Click to continue reading
The following is a guest post by John Warrillow. John writes a regular business column for several publications, including Inc Magazine, The Globe and Mail, and BNET. John is also the author of the book “Built to Sell: Creating A Business That Can Thrive Without You”, which is set to … Click to continue reading