If you had to save something from a neighbour’s house that was on fire, what would you retrieve to help them out – one of their prized possessions or a coat?

For most of us, the answer is obvious since we view this scenario in terms of what we’d like others to help us save when faced with the risk of losing our home to a fire. However, as revealed in a story shared by Mark Bezos, sometimes these assumptions can obscure our vision of what’s really needed by those we’re trying to help.

During the work week, Mark heads the Development and Communications department at the non-profit organization, Robin Hood, but in his off-hours, he also serves as the assistant captain for a volunteer fire company which provides support to the town’s fire department.

As Mark points out, when you’re a volunteer firefighter, you have to get to the fire scene as soon as you can if you’re to have any chance “to get in on any action” and he certainly managed to get himself an interesting piece of that at his first fire scene.

When Mark arrived at the scene of this particular fire, he found the fire chief talking with a woman standing under an umbrella wearing pyjamas and no shoes, someone he’d later find out was the owner of the burning house. Before he could reach the fire chief to offer his assistance, another volunteer firefighter approached the fire chief and was given the task of saving the woman’s dog. When Mark got to the fire chief and asked what he could do to help, the fire chief looked at Mark and told him he needed Mark to go into the house to get the homeowner a pair of shoes.

Mark and the other volunteer firefighter went into the burning house and searched for the items they were told to locate. As they exited from the house, the other volunteer firefighter understandably received all the attention as he handed the saved dog to the homeowner while Mark gave the woman the pair of shoes he ‘rescued’ from the flames.

A few weeks after the fire, the fire department received a letter from the homeowner in which she Click here to continue reading »”Do You Lead Your Organization To Meet Or Exceed Expectations?”

Imagine walking into work one day and your boss decides to divide you into teams of four with the following challenge – to build the largest structure you can using 20 sticks of spaghetti, one yard of tape, one yard of string and one marshmallow, which has to be placed at the top of the structure. It’s an unusual assignment, to be sure, but it’s also the basis of a sociological experiment on teamwork called “The Marshmallow Challenge”.

In his TED talk “Build a tower, build a team”, Tom Wujec shares his findings from performing this challenge with a variety of different groups – recent business school graduates, lawyers, engineers, CEOs, and even kindergarten students. As you’ll see, his observations about how the various groups approached the challenge gave rise to some surprising, and at times humorous, results:

While Wujec shares some interesting points on the nature of how we collaborate and the process of design, there are some additional lessons we can learn from this challenge on how leaders can guide their teams to a successful outcome: Click here to continue reading »”What The Marshmallow Challenge Can Teach Us About Fostering Team Success”

As we slowly make our way through the remaining weeks of the year, many organizations are now shifting their focus to an exercise that is often met with disdain and apprehension – the annual performance review. Regardless of whether you’re on the receiving or giving end, most of us tend to view these feedback exercises as unconstructive or a waste of time, in large part because we approach the conversation from the wrong vantage point. Participating at a recent awards gala for one of the regional high schools helped to not only shed some light on this issue, but also on how leaders can make the act of giving feedback to others more instructive and beneficial.

I was invited by the school principal to give a speech and help present awards as part of a ceremony to recognize students who had maintained a high academic standing throughout the previous school year. Although I was honoured and delighted to take part, I have to admit that I did feel some hesitation because I wasn’t an active member of this community when these students achieved these accomplishments. As such, I felt that any recognition on my part of their efforts wouldn’t exactly carry much weight because of that lack of connection.

So I decided to take another approach to my involvement where I used my role in this ceremony to serve as a source of encouragement and support for how these students could build on and attain a similar achievement over the course of the current academic year.

Following the ceremony, I was pleasantly surprised to hear from both the parents and the students of how much they appreciated my participation, and in particular the ideas I had shared in my speech and in the brief comments made to every student as they came up on stage to accept their award.

What I began to realize is that Click here to continue reading »”Are You Following These 3 Rules For Giving Effective Feedback?”

Quitting your job is not something most employees would consider doing in light of today’s weak job market. Of course, fewer still would choose to hand over their two week’s notice to the accompaniment of a marching band. And yet, this is exactly what one hotel employee recently did as seen in the aptly titled video “Joey Quits”, which has been viewed over 2 million times on YouTube.

While the manner in which “Joey” went about quitting his job might be the focus of most news reports and discussions, where greater attention should be placed is looking at why these stories are being cheered and celebrated by the general public, transforming these employees into this era’s version of the everyman folk hero.

Granted, it’s easy to dismiss the popularity these individuals attain in the public eye as simply being the result of their unique and at times over-the-top antics, if not also the ease with which such incidents can now be captured and easily distributed anywhere in the world.

However, a deeper look reveals that these incidents are serving more as a lightening rod for the working masses; that seeing others openly expressing their frustration, discord and the fact that – to paraphrase the character Howard Beale from the film “Network” – they ‘are mad as hell and are not going to take this anymore’ resonates with so many employees who also feel they’re being pushed beyond the bounds of what should be considered acceptable treatment in the workplace.

Perhaps one key reason why there’s less discussion about this point is due to Click here to continue reading »”Are Your Employees Mad As Hell and Not Going to Take It Anymore?”