Tanveer Naseer

Leadership Coach, Speaker, and Writer

Are You Employing This Key To Giving Effective Feedback?

Discover whether the kind of feedback you offer to your employees is employing this critical measure that drives organizational growth and success.

With December now upon us, many leaders and their organizations are now shifting their focus towards that much debated and much-maligned practice for evaluating employee productivity and effectiveness: the annual performance review.

Of course, while there has been much written lately about the ‘death of annual performance reviews’, a study done by Towers Watson revealed that – despite the high profile examples of companies like Microsoft, Accenture, and GE completely ditching their annual performance reviews – a majority of North American organizations are opting to transform their current performance review process as opposed to doing away with them completely.

Now whether you agree with continuing to use annual performance reviews or not, the fact is these discussions about this feedback tool reveal that there’s a far more pressing issue that leaders everywhere need to address – namely, what kind of feedback, if any, are we providing to those we lead?

Of course, when it comes to giving feedback, there’s a common approach that many leaders opt to use, something that’s often referred to as the ‘feedback sandwich’.

What this technique involves is starting the conversation with something positive – the argument being that this will help your employee to be receptive to what you have to say next. At this point, you offer what you really want to share, that is the negative feedback that’s the reason behind this conversation, after which you give your employee some more positive feedback in order to to help soften the blow and ‘end on a high note’.

Now in theory this might sound like a fair and balanced approach to offering someone feedback that can be hard to hear, given how we’re reinforcing or reminding them of the things they do well, before and after pointing out where they went wrong or what they need to improve on going forward.

But the reality is that it’s not so much the receiver of our feedback as it is ourselves who we’re hoping to protect through this communication ploy. That by setting up a friendly start and a reassuring ending, we might avoid the necessary unpleasantness that comes with telling someone they’re doing something wrong.

This strategy also gives us the false impression that Click here to continue reading »”Are You Employing This Key To Giving Effective Feedback?”

3 Critical Factors To Help Your Team Stay The Course

Learn about 3 critical factors leaders need to employ to help keep their employees on track to achieving the long-term goals of their organization.

When it comes to leading teams, the common focus in the leadership literature tends to be on team building; on answering the question of how do we rally people and get them on board and aligned with our company’s vision or long-term goals.

Of course, this makes a lot of sense when we realize that our chances to succeed in pushing forth a new initiative or change mandate is dependent on how much our employees are genuinely invested in bringing their best efforts to transforming this idea into our new reality.

But what about when we’re months – or even years – into the process of implementing our vision or long-term goals for our organization? How do we help our employees to not only sustain their drive and interest, but help them to stay the course in face of the inevitable obstacles, unexpected changes, and unpopular decisions we need to make along the way?

While the specifics will understandably vary from one team to another – and from one situation to another – there are nonetheless three critical factors that every leader should be employing to ensure that their leadership is serving to help their employees to stay the course over the long run.

1. Encourage your employees to ask ‘what is our purpose?’
Perhaps one of the stranger ironies of the modern workplace is the fact that the further you move towards achieving your goal, the easier it becomes to lose sight of it.

Consider, for example, the faster-pace by which we not only have to operate, but by which decisions have to be made in light of new information or new realities. The consequences of this new reality is that many leaders are now working within a reactive state – of simply responding to the things that are demanding their attention without considering which issues are truly important to achieving their long-term goals.

And if those in leadership positions are having a hard time keeping their focus on what matters, it shouldn’t be surprising to find employees being disengaged in their work because they no longer can see the connection between what they do and the purpose behind their organization’s collective efforts.

By openly encouraging your employees to ask ‘what is our purpose’, you allow them to find the answer that best resonates with them; of finding the context that defines the value of their contributions to the overall vision of your organization.

While it’s important for leaders to communicate that value and importance to their employees, it’s equally important that Click here to continue reading »”3 Critical Factors To Help Your Team Stay The Course”

4 Important Leadership Lessons From The Final Frontier

In honour of the 50th anniversary of Star Trek, here are 4 important leadership lessons we can learn from the crew of the Starship Enterprise.

If you’re a Star Trek fan like myself, then you know this week marks a historic milestone for this science fiction cultural phenomenon. More specifically, how this Thursday, September 8th marks the 50th anniversary of the airing of the first episode in this iconic, internationally renowned television series.

Whether you’re a fan of the series, or sci-fi in general, or not, you have to admit it’s an impressive feat for a series made literally half a century ago to have given rise to four television spinoff series (with a fifth TV series now in the works), along with 13 movies, including the recent reboot series of which my daughter Alya is a big fan.

Now while I imagine much will be written and spoken this week regarding the enduring appeal of this show, there can be no doubt that a big factor behind its ability to continue to garner new fans decades after its series run is because of its earnest desire to showcase our collective humanity at its very best.

But there’s another aspect of this popular franchise that we can also appreciate and that is some of the lessons we can learn about how to be the kind of leader who not only inspires the best in others, but who also demonstrates a sense of clarity about who we are and what we’d like to achieve.

To that end, here are 4 important leadership lessons we can learn from Star Trek to improve the way we lead our team and organization.

1. You have to care about your people as much as you do about your mission
With a show as old as the original Star Trek series, it’s only natural that certain presumptions are made about the show and its characters that are not necessarily reflective of what was really shown on the series. One example of this was how in recent years, people began to think of Captain Kirk as being this action-oriented leader while his more recent, modern counterparts in subsequent TV sequel series were the more thoughtful, cerebral type.

While there certainly were more fight sequences in The Original Series as compared to the ones it gave rise to, the truth is that one thing that was ever-present in Kirk’s character was how his primary focus was on his crew. While the most obvious example of this can be seen in various episodes where Kirk faces a threatening adversary and barters his own life in exchange for the safety of his crew, the most evocative example of this is seen in those moments where he kneels over the body of a lost crewman.

Unlike his contemporaries who absorbed crew losses as new data to reformulate their strategy, Kirk never shied away from letting others see that he’s taking this loss personally, regardless of how well or how little he knew them.

But he also demonstrated that sense of care and concern in how he pushed his crew to do better; to challenge themselves to rise above the challenges before them because he believed in their potential to be more. That’s why the stories in this series remain timeless – it’s not about the technology, but about Click here to continue reading »”4 Important Leadership Lessons From The Final Frontier”

4 Leadership Lessons We Can Learn From The Olympics

4 valuable lessons we can take from the Olympics for how we can inspire our employees to bring their best efforts to the work they do.

With the latest edition of the Summer Olympic Games now well under way in Rio, there is naturally much interest in the outcomes of various sporting events. Within the leadership and management field, there is also much interest in discovering insights that can help us to better understand how to inspire the best in our employees.

Of course, the typical focus on lessons we can learn from the Olympics tend to be on teamwork, communication, building confidence and the like.

But for this piece, I’d like to take a more broader view, using the microcosm the Olympic Games provide to examine what drives or motivates us to push ourselves to succeed. To that end, here are 4 key lessons leaders can learn from the Olympics on how to ignite their employees’ drive to bring their best selves to the work they do.

1. Success is important, but so is creating meaning and a sense of belonging
I have to admit that what sparked my interest in writing this piece was the story of the Canadian women’s 4x100m freestyle relay team and in particular, the events that transpired after their qualifying heat on Saturday morning.

Hours before the final swim, the decision was made that Michelle Williams, who had swam in the morning relay team heat, would be replaced by her team mate Penny Oleksiak to swim in the final that night.

Reports then came out about how the news had not only hit Michelle hard, but that her entire team was deeply upset by the change in the lineup. Although this is a commonly used tactic in this sport to maximize a team’s chances of winning a medal, for this group of first-time Olympians, it still felt like a betrayal for the hard word Michelle had given to get the team to the final.

Seeing how hard they were taking the news, the coach got his team together and told them that it didn’t matter who was swimming in the final that night because this was a team effort.

He reminded his team members that each of them played a key role in getting them to the Olympics and to now potentially winning a medal for their country. The coach then told them that what matters here is not who crosses the finish line, but how we work together to make that happen.

When the swimming finals came up that evening, the negative emotions these athletes had been feeling hours earlier were clearly replaced with a steely determination to deliver their best.

And deliver their best they did as this swimming team went on to win the Bronze medal, the first medal for Canada at the Rio Olympic Games and the first medal Canada has won in this particular swimming event since 1976.

Now while this story has that Hollywood-style ending that makes the Olympic Games so much fun to watch, the real message here is Click here to continue reading »”4 Leadership Lessons We Can Learn From The Olympics”

Understanding What Drives Us To Push Ahead

How do we motivate our employees – and ourselves – when the focus is simply on getting today's work done?

As the month of June begins to wind down, I’ve found myself reflecting on a unique milestone for my blog – namely, how this month marks my 8th year of writing my blog, marking almost a decade of sharing my writings and insights with my online readership.

I have to be honest in admitting that I never imagined that I’d be writing a blog for so long, where I put out new ideas and insights every week. Extrapolate that out over eight years and that means over 400 articles on communication, vision, teamwork, shared purpose, employee engagement, strategy, and so many other topics found under the umbrella of leadership.

Then again, creating new articles to share your ideas and insights on leadership doesn’t come with a fixed end point – a date and time that you can circle on a calendar or enter into an app as being the finish line.

Indeed, as is the case with leadership, you can’t know ahead when you’ll be done until you reach that moment where you can survey the landscape around you and know that you’ve done what you were meant to do, and that it’s now time to hand over the helm to someone else.

Of course, there are times well before you cross that finish line where you might feel the desire – or perhaps more accurately, the fatigue – that comes with delivering on the expectations others have of you; a feeling that makes you want to call it a day and let someone else mind the store.

It’s certainly a thought that comes to mind at times when I’m sitting at my computer trying to figure out what to write next – of what lessons I can share from the work I do, from the conversations I have with various leaders, or even from things I observe going on around me.

In those moments of creative stillness, I find myself facing one critical question to determine which fork in the road I should take; between moving on or moving ahead – does what I do still matter?

Now, I could use various metrics for my blog to help evaluate that question. This is, after all, the age of Big Data, where so many of those critical insights that we need to determine our progress, of where we need to focus our limited time and resources to obtain the end outcomes we desire can be extracted from reams of data tracking almost every aspect of modern work and life.

And yet, what this fails to take into consideration is that leadership is not found in a spreadsheet, but in the relationships we have with those we lead [Twitter-logo-smallShare on Twitter].

One thing that I’ve come to rely on to remind me of this notion is Click here to continue reading »”Understanding What Drives Us To Push Ahead”

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