A few days ago, my oldest daughter came home from school with a bit of a dilemma. She got back her latest math assignment and noticed that one of the problems she had solved correctly was marked as incorrect because her answer wasn’t rounded up to the second decimal point. As it wasn’t stated in the problem’s instructions that the correct answer needed to be rounded up to a given decimal point, my daughter was confused as to why her response was marked wrong and asked me if I could look it over to help her figure it out.

Looking over her assignment, I saw that my daughter not only solved the problem correctly, but she was right that the problem didn’t ask students to round up their answer. So, I told my daughter that all she had to do was point this mistake out to her teacher so that she could correct the grade she got on her assignment. However, my daughter felt uncomfortable with the idea of talking about this mistake with her teacher and asked me if I could bring it up instead.

Given how my daughter has a really good rapport with her teacher, I was a bit puzzled as to why she was so reluctant about discussing this with her. As we talked about it more, it became clear that her hesitation arose from feelings of discomfort over having to tell her teacher that she had made a mistake in marking her assignment.

Now one of the things my parents taught me was the importance of showing respect and appreciation for our teachers given how they help to build our knowledge and understanding of the world around us. Naturally, this is an attitude I want instill in my children as well. However, I also want them to feel comfortable with approaching authority figures to point out when errors are made.

To help encourage my daughter to deal with this herself, I made her this deal – that she try to talk to her teacher about this error and if she finds herself struggling, she can give her teacher a note I’ll write to explain what we discussed. Although not exactly thrilled, my daughter nonetheless accepted this approach to resolve her dilemma.

Of course, it’s not just children who can struggle with having to point out mistakes being made by others, especially when it’s an authority figure like a teacher or parent. Employees can also feel uncomfortable bringing to the attention of others problems or mistakes they see being made, particularly if those responsible for them serve higher up in their organization.

But this is where leaders can make a difference by providing Click here to continue reading »”5 Questions To Figure Out How Well You Manage Mistakes”

Being Canadian, I’m sure it comes as little surprise that I’m not much of a baseball fan (growing up, hockey, football and soccer were the sports I preferred playing). Of course, you don’t have to be a fan of baseball to enjoy or relate to the wonderful stories, both humorous and inspiring, which have become a part of this sport’s history. There’s one story in particular I’d like to share because of the lessons we can glean from it on how leaders can approach the challenges they face in today’s globally connected and engaged world.

When it comes to baseball heroes, few are as well-known and revered as Babe Ruth, or as he’s affectionately known by baseball fans “the Bambino”. While he certainly had a storied career in baseball, it was during his declining years that we get a real appreciation for both of his dedication and drive to honour the sport he loved.

In October 1932, Babe Ruth and his team the New York Yankees faced the Chicago Cubs in Game Three of the World Series at Chicago’s Wrigley Field. Although his team was performing well, winning the first two games in the series, Ruth himself was suffering from a batting slump. At the halfway mark of Game Three, Ruth was standing at home plate with two strikes against him when the crowd began to boo, adding to the heckling Ruth was already getting from his opponents in the Cubs dugout (a common behaviour among teams at this time in the sport’s history).

Faced with the natural decline in his physical abilities and this stream of negativity emanating all around him, the odds seemed to favour that the Bambino would strike out at bat. However, when the ball was pitched, Ruth not only hit the ball, but he hit it with such force that it ended up becoming one of longest home runs ever made at Wrigley Field.

After the game, a reporter went up to Babe Ruth and asked him what was going on in his mind at that moment. Ruth replied that he was thinking about what he always thinks about when he steps up to the plate – of “just hittin’ that ball”.

Ruth’s response is certainly a memorable and humble one, and I have no doubt that it’s moments like these in his career which transformed him from being viewed as a talented baseball player into a beloved sports legend. In addition to providing us with a glimpse at the man behind this legend, this story in its own way also helps to shed some light on three key attributes today’s leaders need to exemplify in order to be as successful as Babe Ruth when stepping up to the leadership plate. Click here to continue reading »”What Babe Ruth Can Teach Leaders About Facing Today’s Challenges”

For the last few weeks I’ve been working with a client who has provided an interesting opportunity to examine one of the challenges leaders find themselves struggling with in today’s fast-paced business world. Tom* serves as one of the senior department heads at a mid-size technology firm, overseeing the development and marketing of some of his company’s key product lines.

On all accounts, Tom has consistently demonstrated the key traits of being an effective leader, as evidenced both in his performance reviews as well as in his team’s track record of successful product releases. However, on the heels of some rather lukewarm responses from both the market and industry critics to their latest efforts, Tom has been grappling with uncertainties over his ability to continue leading his team in the months ahead.

Although these recent developments haven’t lead to any negative reactions from senior management, Tom has nonetheless been feeling like he was thrown off the proverbial horse, despite the fact that his team remains determined to keep building on their past successes. The current situation has stirred up feelings of self-doubt in Tom; about whether he would be able to continue to successfully lead his team or even if he was still the right person for the job.

Through the course of our coaching sessions, we came up with a number of strategies Tom could use to help him overcome these feelings of self-doubt so he can continue to support his team as they push ahead.

Of course, Tom is not alone in feeling at times this sense of uncertainty over one’s ability to successfully lead those under their care.  With this in mind, here are some measures that can help others in leadership positions regain their footing onto more certain ground as they navigate their organization through this constantly-changing business environment. Click here to continue reading »”The One Challenge All Leaders Secretly Face”

As we slowly approach the end of another year, there is once again a discernible feeling of anticipation for what the upcoming year will bring. In many ways, this is quite natural and expected since, like a present wrapped in shiny paper, the start of a new year often stirs a sense of optimism that better times and new opportunities for recovery, growth and development await us just around the corner.

While leaders use the end of the year to focus on developing plans for what they need to achieve in the new year, it’s also important that they not lose sight of the lessons learned over the course of the previous one. Indeed, the successes and failures incurred over the past twelve months can provide a wealth of insights that can help leaders chart a clearer path towards their organization’s goals, provided that they take the time to reflect and review on what came out of these past outcomes.

With this in mind, here are ten questions leaders can ask to reflect and assess both their own performance and that of their employees, and how they can ensure that their team remains focused and driven toward reaching their shared goals: Click here to continue reading »”10 Questions to Help Leaders Prepare for the New Year”