The following is a guest piece by Jesse Newton and Josh Davis.
If you’re trying to instill organizational change in your company, then you face not just a logistical shift, but a cultural challenge as well. Employees will have to think differently, see people differently, and act in new ways. Employees also need to continually reinforce the right habits in one another so that the customer experience is on their minds everywhere.
One method that can help is known as pride building. This is a cultural intervention in which leaders seek out a few employees who are already known to be master motivators, adept at inspiring strategic awareness among their colleagues. These master motivators are invited to recommend specific measures that enable better ways of working.
Pride builders in a wide variety of companies and industries tend to recommend three specific measures time and time again: (1) giving more autonomy to frontline workers, (2) clearly explaining to staff members the significance and Click here to continue reading »”3 Valuable Insights Leaders Can Learn From Neuroscience”