When it comes to what we communicate to our employees, few messages have as much impact as offering words of praise to those we lead. The importance of praise to an organization’s success has been shown in numerous studies performed by management experts, psychologists, and neurologists. One study even demonstrated how just saying ‘thank you’ to your employees can lead to an increase in productivity and employee engagement.

Of course, even without the empirical evidence proffered by these various studies, most of us understand the value of praise and its potent ability to serve as a positive motivator/driver for action. So if we’ve read the studies and/or are familiar from our own personal experiences and education about the importance of praise, why then aren’t leaders communicating it more to those under their stewardship?

In most cases, the easy culprit to pin the blame on is the increasing number of distractions now on our collective radars, or the stresses brought on by trying to navigate a global economy that’s in perpetual flux. But is this lack of praise really do to external factors, or is it perhaps more a reflection of how we communicate praise to those we lead or work side by side with?

Is it not possible that in most cases, what we’re seeing is not a lack of praise being offered but a lack of effectiveness in relaying that message in a manner that is meaningful to the person we’re giving it to?

If so, how do we make sure we’re effective in giving praise to our employees so that they do understand how much we value and appreciate their contributions to our shared purpose?

In the article “The Power of Praise in Business — and How to Do it Right”, a number of suggestions are offered on how to improve the way you give praise to your employees. While there are many good points, perhaps the most important Click here to continue reading »”Are You Effective In Giving Praise To Your Employees?”

A few days ago, my oldest daughter came home from school with a bit of a dilemma. She got back her latest math assignment and noticed that one of the problems she had solved correctly was marked as incorrect because her answer wasn’t rounded up to the second decimal point. As it wasn’t stated in the problem’s instructions that the correct answer needed to be rounded up to a given decimal point, my daughter was confused as to why her response was marked wrong and asked me if I could look it over to help her figure it out.

Looking over her assignment, I saw that my daughter not only solved the problem correctly, but she was right that the problem didn’t ask students to round up their answer. So, I told my daughter that all she had to do was point this mistake out to her teacher so that she could correct the grade she got on her assignment. However, my daughter felt uncomfortable with the idea of talking about this mistake with her teacher and asked me if I could bring it up instead.

Given how my daughter has a really good rapport with her teacher, I was a bit puzzled as to why she was so reluctant about discussing this with her. As we talked about it more, it became clear that her hesitation arose from feelings of discomfort over having to tell her teacher that she had made a mistake in marking her assignment.

Now one of the things my parents taught me was the importance of showing respect and appreciation for our teachers given how they help to build our knowledge and understanding of the world around us. Naturally, this is an attitude I want instill in my children as well. However, I also want them to feel comfortable with approaching authority figures to point out when errors are made.

To help encourage my daughter to deal with this herself, I made her this deal – that she try to talk to her teacher about this error and if she finds herself struggling, she can give her teacher a note I’ll write to explain what we discussed. Although not exactly thrilled, my daughter nonetheless accepted this approach to resolve her dilemma.

Of course, it’s not just children who can struggle with having to point out mistakes being made by others, especially when it’s an authority figure like a teacher or parent. Employees can also feel uncomfortable bringing to the attention of others problems or mistakes they see being made, particularly if those responsible for them serve higher up in their organization.

But this is where leaders can make a difference by providing Click here to continue reading »”5 Questions To Figure Out How Well You Manage Mistakes”

Last week, Mike Myatt wrote an interesting post on the differences between flattery and praise. After reading his piece, I got to thinking about this subject in terms of how leaders communicate and guide their teams, and the impact these comments can have on their employees.

Perhaps the best known story regarding the downsides of flattery is Aesop’s fable “The Fox and the Crow”, where a fox comes upon a crow perched on a tree branch, holding a piece of cheese in its beak. Eager to have that piece of cheese, the fox calls out to the crow and starts to flatter the bird about how attractive it is and how it must have the most beautiful voice of all the birds. The fox asks the crow to sing a song so that the fox could enjoy its beautiful voice.

The crow, caught up in the flattering remarks being given by the fox, opens up its mouth and lets out a squawk, causing the cheese to fall from its mouth down to the ground where it’s snatched up by the fox. As the fox walks off with the cheese, he tells the crow “Do not trust flatterers”.

This is often the most common viewpoint on the issue of leadership and flattery, of how it can cause leaders to lose their perspective by getting caught up in seeking the adulation of others, instead of ensuring that they are effectively leading their team.

While leaders can be susceptible to falling prey to flattery like the crow in the story above, the other issue that’s not as often discussed is the problem of leaders communicating flattery to their employees instead of praise as a means to keep their team engaged, or worse manipulating them into doing their bidding.

When we encourage others through flattery, it’s not because we’re driven to Click here to continue reading »”Do You Lead Others Through Flattery or Praise?”

In my previous piece “Validation – The First Step Starts With Us“, I spoke of how giving praise or showing appreciation to others serves to validate what people intuitively know about themselves, that it creates the understanding that they are being recognized for what they do or how they feel.  While the piece gave rise to some wonderful comments and discussions here on this blog and elsewhere, it also brought to light some interesting experiences relating to the act of acknowledging those around us.  After reading my piece on validation, some of my readers shared with me their stories of showing appreciation to others and how the reactions they received from the act were mostly that of indifference and in some cases even wariness or suspicion.

These experiences understandably left them doubting their ability to offer validation to those around them, if not the value of their words and actions.  It also left a few of them asking the question of how can one help validate others if they don’t value what you’re trying to offer.  To answer this question, I want to first look at two reasons why the act of offering praise or appreciation is not having any beneficial effect on those receiving it. Click here to continue reading »”Believing In The Power Of You”