The beginning of July often marks for many the official start of summer, with children being off from school for the summer break paired with the warmer weather and sunny skies that marks this time of the year. This is also typically the time of year where most of us would start making preparations to take advantage of the vacation time we’ve earned through the contributions and efforts we’ve made for our organization. Unfortunately, there’s a growing trend among both employees and leaders to forgo taking any breaks from work in order to deal with the growing demands filling their plates.

For many leaders, the idea of forgoing their vacation would appear to be ‘the right thing to do’ in order to show solidarity and understanding for the growing pressures/demands faced by those they lead. Indeed, the apparent rise in criticism being directed towards leaders – both in the public and private sectors – who do elect to take some time off work would appear to reinforce the thinking that it’s better to stay on the job and to keep pressing ahead until better times return once again.

While this might make all parties feel better through reinforcing the notion that we’re all in this together, the reality is that such decisions are actually more harmful than beneficial for your organization and your employees. If you’re thinking of skipping out on taking time off from work this summer, here are four reasons why should reconsider this in terms of how this decision might impact your team and their future effectiveness. Click here to continue reading »”4 Reasons Why Your Boss Should Take A Vacation”

Last week I had the distinct pleasure of co-hosting the weekly #LeadFromWithin tweetchat with Lolly Daskal. The subject of my chat was “The Role of Empathy in Leadership” and I have to say I was gratified by both the level of participation and depth of contributions/insights which arose during the discussion (click here to download a PDF copy of the chat transcript).

Although I’ve written previously about the importance of empathy in leadership, I want to use last week’s talk as an opportunity to delve into this issue more, sharing some of the points I provided during the talk, as well as some of the insights proffered by the various participants. Here are the ten questions I asked participants as we discussed the role empathy plays in leadership.

1. What does empathy mean?

“Empathy means I demonstrate concern for & listen to reach understanding of others ideas & feelings.” – @scedmonds

In order to appreciate the role empathy plays in leadership, we first need to have a clear understanding of what empathy means. Most times, we tend to confuse empathy with sympathy; that to be empathetic means agreeing or relating to the feelings another person has regarding a given situation or individual.

However, what empathy really means is being able to understand the needs of others. It means that you’re aware of their feelings and how it impacts their perception. It doesn’t mean you have to agree with how they see things; rather, being empathetic means that you’re willing and able to appreciate what the other person is going through.

2. Why does it matter for us to understand the needs of others?

“By understanding others we can develop closer relationships.” – @TerriKlass

At first glance, this might seem a tad altruistic, but there are tangible benefits that are derived from Click here to continue reading »”Empathy in Leadership – 10 Reasons Why It Matters”

Attending meetings that are created mostly for people to share with others various updates from their divisions instead of discussing what needs to be done next. A partnership initially created between two companies to allow them to land a large-scale project ends up becoming a source of distrust between the collaborating businesses, leading to costly delays as each side questions the real motives of the other firm. Spending hours in a committee meeting attempting to decide which option should be pursued over others as the least likely to end in failure.

These are just a handful of some of the scenarios that author Russell Bishop delves into, breaks down and provides clear strategies to overcome and hopefully improve on in his new book “Workarounds That Work: How to Conquer Anything That Stands in Your Way at Work”.

From the very beginning of the book, Bishop makes it clear that the key to overcoming any obstacle or challenge that stands before us is ourselves – specifically our own perception or how we choose to frame a given situation. He divides the work environment into three distinct sections – what we can control, what we can influence, and what we simply respond to – and points out how most times, our focus is on what we respond to and not on that which is within our abilities to control and manage.

Working from this vantage point, Bishop describes three key steps that readers can take to ensure any change or improvement they put forth is more than a mere band-aid solution: Click here to continue reading »”Coffee House Book Review – “Workarounds That Work” by Russell Bishop”

The following is a guest post by Russell Bishop. Russell is an educational psychologist, author, executive coach and management consultant whose clients include Fortune 500 executives in aerospace, healthcare, pharmaceutical and biotechnology, information technology, telecommunications and oil and gas.

Russell serves as the Senior Editor-at-Large for the Business and Living sections of The Huffington Post. He is also the author of the book “Workarounds That Work: How to Conquer Anything That Stands in Your Way at Work”, which I will be reviewing in the next installment of the Coffee House Book Review series. You can learn more about Russell and his book on his website at RussellBishop.com.

When it comes to internal roadblocks or organizational obstacles, more often than not the culprit behind these problems is an organization’s own bureaucracy. Ironically, even bureaucrats need workarounds when they run up against the frustrating bottlenecks created by other bureaucrats. Corporate bureaucracy and its close cousin, business process, often snag their own staffs in an impossible tangle of rules and regulations. Customers and suppliers frequently encounter roadblocks as they try to navigate the labyrinthine maze of the bureaucrat. One of the most perplexing aspects of process and bureaucracy stems from the fact that those frustrating rules were most likely created for good reason, but may have outlived their usefulness.

If you are trying to overcome internal roadblocks, you can complain about the other team, escalate issues through upper levels of management, or simply try to ignore their rules altogether. However, none of these strategies is likely to produce an effective result, much less one that will have the legs to survive. In trying to find an effective workaround strategy, you may need to actually get closer to the other team in order to find your way through.

In my book, Workarounds That Work: How to Conquer Anything That Stands in Your Way at Work, I suggest that the first workaround may be with your own self, with your own mindset. In order to move from blame and complain to effective movement, you may find it useful to ask “what difference could I make all on my own that requires no one’s permission except my own?”

Sometimes, that question alone will point you to steps you can take to Click here to continue reading »”A Simple Workaround to Overcome the Bureaucratic Mindset”