TanveerNaseer.com

Leadership Coach, Speaker, and Writer

7 Steps To Foster Emotional Intelligence In Your Team

Discover 7 steps that leaders can take to develop and strengthen emotional intelligence among the employees they lead.

The following is a guest piece by John Rampton on behalf of The Economist Executive Education Navigator.

When Daniel Goleman released “Emotional Intelligence” in 1995, did anyone think that this best-selling book would transform the role of leadership?

After selling more than 5,000,000 copies and being dubbed “a revolutionary, paradigm-shattering idea” by the Harvard Business Review, it’s clear that Goleman struck a chord with business leaders.  But, is it possible to create emotionally intelligent teams?

In their landmark research findings published in “Building the Emotional Intelligence of Groups”, Vanessa Urch Druskat and Steven B. Wolff assert that emotional intelligence underlies the effective processes of successful teams and that such resulting processes cannot be imitated; they must originate from genuine emotional intelligence at the team level.

Druskat and Wolff use the following analogy to back-up their point: “a piano student can be taught to play Minuet in G, but he won’t become a modern-day Bach without knowing music theory and being able to play with heart.”

While creating successful teams isn’t as simple as mimicking the processes of emotionally intelligent groups of people, what you can do is create the necessary conditions in which team members can develop their emotional intelligence. Those three conditions are: trust among members, a sense of group identity and a sense of group efficacy.

Here are the seven things you can do to foster these three conditions that constitute emotionally intelligent teams: Click here to continue reading »”7 Steps To Foster Emotional Intelligence In Your Team”

One Question Every Leader Should Inspire In Those They Lead

A look at the challenges two leaders faced and what it reveals about the power of relationships to bring out best in those we lead.

One of the common themes I’ve written about over the past few years is the importance of building and nurturing relationships with your employees in order to bring out the best in those under your care. While we can appreciate what this means in abstract terms, I’d like to share the recent experiences of two leaders that helps to illustrate the benefit in bringing this approach to your leadership.

The first story I’d like to share comes from the high school where I serve as Chairman of the Governing Board. This past academic year has been an especially difficult one for this school community. For starters, the school was dealt with major cuts to its operating budget as well as to its staff which, taken together, had a drastic and noticeable impact on the school’s daily functions.

And if that wasn’t bad enough, the school year began with the teachers stopping all extracurricular activities in order to protest the government’s unwillingness to address teachers’ needs in the classroom. So to say this year was a challenging one for the school would be an understatement.

Earlier this month, our principal made the announcement that she was going to take a sabbatical next year to give herself time to regroup so she could continue to give her best to the school and its students. When she shared the news with her teachers and staff, she expected people to be discouraged and even frustrated given all they’ve been through this past school year.

What she got instead was a unified, impromptu response from her team. A response that had her fielding questions from her staff about what they could do to keep things running in her absence and how to help her transition back when she returns.

In my conversation with her about her decision to take a leave of absence next year, she admitted that one of the reasons why she felt good about giving herself this time was because of the overwhelming support she received from her staff to mind the store until she returns.

The other story I’d like to share is that of my friend Rob* who I met through a collaboration with my leadership firm. For the past 15 years, Rob served as the Click here to continue reading »”One Question Every Leader Should Inspire In Those They Lead”

What Leaders Need To Do To Successfully Resolve A Crisis

4 critical steps that every leader should take in order to successfully resolve a crisis within their organization.

The following is a guest piece by Jim Lukaszewski.

Most crisis plans that are actually completed these days are so complicated and compartmentalized that it defies even the most skillful leader’s abilities to lead effectively. Too many crisis plans focus on external issues and the media rather than providing a simple, sensible, constructive, achievable response strategy. I have advocated for many years the concept of the Grand Strategy to drive crisis response using the Golden Hour metaphor as the driving force.

Very few management problems are crises, but all crises are management problems. Preplanning executive actions and decisions can avoid career-defining moments. Include specific executive leadership instructions in all plans and response scenarios.

The Grand Strategy is a 5-step leadership-driven process. Note the word “process.” This is a powerful management approach. It’s called the Golden Hour Strategy because the intention is to launch all five steps within the first 60-120 minutes of a crisis incident, whatever the crisis happens to be. Here now are those five important steps: Click here to continue reading »”What Leaders Need To Do To Successfully Resolve A Crisis”

7 Ways Leaders Can Empower Their Employees To Succeed

7 ways that leaders can empower their employees to bring their best selves to work to drive organizational success and growth.

Of the many, many things that today’s leaders are expected to do, one of the most sought-after abilities in a leader is someone who can motivate and support those around them to bring their best selves to the work they do.

Indeed, thanks to the transition from managing task workers to leading knowledge workers, being able to tap into the collective insights, experiences, and talents of those you lead has become a critical factor to determining an organization’s capacity to adapt and respond to the changing needs of today’s global market.

Over the years, I’ve been asked to participate in several leadership series in sharing my insights on how leaders can help their employees to succeed, whether the focus was on improving communication, driving productivity, increasing employee engagement, and the like.

While I’ve shared these bite-sized leadership insights elsewhere, I thought it’d be fun to share some of those ideas here on my blog. To that end, here are eight things every leader can do to help inspire and empower their employees to bring their full selves to work, and thereby encourage and support their ability to succeed and grow.

1. Listen, listen and then listen some more to what your employees have to say
Today’s world is moving faster each day, but that doesn’t mean we shouldn’t be making time to listen to the concerns and issues our employees face. Making time in your day to ‘walk the floor’ and listen to what your employees have to say will not only keep you in the loop about potential problems that might be on the horizon, but it will also demonstrate to your employees that you care about the conditions they have to deal with.

It’s also worth noting here that the goal here is not to simply act on what others are telling you. Rather, the goal of listening in leadership is to help the other person feel heard and understood [Twitter-logo-smallShare on Twitter]; that you want to better understand their reality and the challenges they face and how it might impact their ability to succeed in achieving the goals you’ve given them to attain.

It’s also a great way to ensure that you’re not simply focusing on the things that matter to you, but are taking into account the needs of those under your care.

2. Remember the job of a leader is to help your team to succeed
When it comes to leadership, it’s easy to think that being in charge means that you basically get to tell people what to do. While you can certainly do that, there’s no question that you and your employees won’t get very far as most of us don’t like to be micromanaged in how we do our jobs.

Although leadership does draw an air of respect, the truth is that over the long run, people are looking at you not because of your title, but because they want Click here to continue reading »”7 Ways Leaders Can Empower Their Employees To Succeed”

How To Better Support Introverts In Today’s Workplaces

How leaders can help support introverted employees in today's workplaces featuring insights from McGill management professor Karl Moore.

The following is a guest contribution from Kate Rodriguez on behalf of The Economist Executive Education Navigator.

One of the hottest themes in management and leadership today is the importance of understanding the introvert at work.

The idea that workplaces reward extroverts has been around for a while. Discussions on the differences between those with outward-looking personalities (extroverts) versus those with inward tendencies (introverts) has been around for years – the concept was introduced by psychiatrist Carl Jung in 1921 – but it has reached fever pitch since the 2012 release of the book “Quiet” by Susan Cain, which asserts that introverts are dramatically undervalued and organisations suffer as a result.

Research points out that while nearly half the population is introverted, extroverts hold the majority of leadership roles. “The research I’ve done shows that about 25 to 30 percent of CEOs are introverts,” explains Karl Moore, associate professor of strategy and organization at Desautels Faculty of Management at McGill University. This indicates there are also a Click here to continue reading »”How To Better Support Introverts In Today’s Workplaces”

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