Tanveer Naseer

Leadership Coach, Speaker, and Writer

Integrity – A Critical Cornerstone To Effective Leadership

Why integrity remains a critical leadership attribute and five ways that leaders can develop and display integrity in how they lead their team and organization.

The following is a guest piece by Terri Williams.

“The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office.” – Dwight D. Eisenhower

A lot has changed since Eisenhower marched first into war and then into the White House. But time has not diminished the importance of integrity as a leadership trait.

According to a survey by Robert Half Management Resources, both employees and C-suite leaders place a high premium on integrity among executives. In a survey of over 1,000 office employees and more than 2,200 chief financial officers, respondents were allowed to choose up to 3 responses to the question:

Which of these are the most important attributes in a corporate leader?
Robert Half Management study resultsWhy is integrity such an important leadership trait?

While both employees and CFOs rated integrity as the most essential leadership trait, a greater percentage of employees considered it the top quality in an executive. Such results were no surprise to Click here to continue reading »”Integrity – A Critical Cornerstone To Effective Leadership”

Does Your Leadership Bring Out The Best In Those You Lead?

The findings of a recent global study reveal some important points for leaders on how to ensure they are creating a workplace environment that brings out the best in their employees.

Over the past few weeks, there’s been a noticeable uptick in leadership and management articles focusing on the topic of how leaders can ensure that they are providing a ‘safe’ environment for all of their employees. There’s little doubt that the rising interest in this topic is in response to the outcome of the recent presidential election in the United States.

While it’s unfortunate that we even have to consider or discuss such issues in today’s organizations, it does serve as a potent reminder of an even larger issue that affects all employees, and not just those who belong to a particular minority group. And that is, what kind of organizational climate are you helping or enabling to take root within your organization?

Now, to be clear, I’m not simply referring to whether you have a toxic workplace environment within your company’s walls. Rather, this is about whether you’re creating conditions where people are driven to bring their full selves to the work they do, or whether your employees are simply doing what’s expected of them. That they are simply reacting to what they see going on around them, instead of being proactive in finding ways to ensure your collective success in achieving your long term goals.

The reason why leaders need to be concerned about this issue as we begin to shift our focus to the new year ahead can be found in the findings of a recent survey done by Dale Carnegie Training, where they interviewed over 3 300 full-time employees in 14 countries, including Canada, United States, and the United Kingdom.

Through their survey, the researchers found that 44% of employees worldwide said that they will be looking for a new job in 2017 (in the US alone, 26% of employees said they’d be looking for a new job in the next 12 months, while 15% said they’re already actively looking for a new place to work).

To put this another way, what this means is that almost half of your workforce is at risk of looking for a new job in 2017, a troubling statistic to be sure. Of course, I’m sure many leaders will try to reassure themselves by pointing to the current job market in their industry; of how there are fewer better options out there that might convince some of their employees to jump ship.

But what we really need to take note of here is not whether 40% of our employees might leave our organization in 2017. Rather, the critical message here is the implications of having almost half of your employees thinking about looking for work elsewhere. Namely, that while these employees are doing the work that’s been assigned to them, they’re not fully committed to giving their best efforts towards helping you to achieve your vision or shared purpose.

And frankly, the truth is leadership is not about enabling people to meet expectations, but empowering them to exceed them [Twitter-logo-smallShare on Twitter].

Again, going back to this Dale Carnegie Training study, the researchers reported that “effective leaders develop themselves and create a safe environment that fosters their employees’ capacity to grow”, as almost 80% of employees worldwide have stated that a key motivating factor is having a leader who “encourages me and makes me believe in my ability to improve” instead of simply being “satisfied with competence”.

Not surprisingly, this study also found that one of the things employees want to see their leaders provide more of is Click here to continue reading »”Does Your Leadership Bring Out The Best In Those You Lead?”

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A Timely Reminder Of The Power Of Empathy In Leadership

This week's US election day provides a unique backdrop on which to illustrate the importance of empathy in today's leadership.

No matter where you live, there’s no question that the big story this week is the arrival of the US election and who the American public has decided to serve their country as their next President. For those outside of the US, it’s been both an interesting and troubling journey the US electorate has been put through, especially in its final few months.

Although I’m Canadian, it’s easy to relate to and understand the frustration and dismay many Americans have felt over the course of this election period, along with a good dose of wariness for what lies ahead after the election is over, regardless of who wins.

And yet, this current US election does provide an important lesson for leaders everywhere of just how important empathy is becoming to our ability to lead, as we’ve been given a concrete example of just how quickly things can fall apart when we divide people into groups of “us” versus “them”.

And to be clear, politics is not the only domain where this happens. All of us have had the experience of working with someone we don’t like, and sometimes even someone who we feel – or even know – is working to undermine our authority or credibility in the eyes of our co-workers or those we lead.

And in those circumstances, it becomes very easy for us to delineate those we view to be in “our camp” and those who we look upon with doubt and mistrust because they align themselves with those we dislike.

But what this past US election has shown us is that if we allow those feelings to fester, if we choose to allow others to exploit and drive that wedge that separates people based on what we lack in common with one another, we will end up not only with a more hostile work environment, but we will be permitting conditions to take hold that will make it even more difficult for our employees to get things done.

And this is why emotional intelligence and in particular, empathy, has become so critical to our ability to effectively lead others – empathy allows us to bridge the gap between how we see things and how others experience them [Twitter-logo-smallShare on Twitter].

Through our empathy, we’re able to move beyond the binary attitude of “I’m right/you’re wrong” which can impede any initiative from moving forward, to one that’s driven by the desire to discover that common ground we share with one another so that we can promote collaboration and foster sustainable growth.

It’s a truth that becomes all the more obvious when we remember that the key to your organization’s success and future prosperity is no longer based solely on the processes and technologies found within your company’s walls, but within the talents, insights, and experiences of those you lead. Something that one can tap into only if we create conditions where people feel connected to what they do and to those around them, as well as being a part of the shared purpose that defines your collective efforts.

But how do we know if we’re truly being empathetic in our leadership? How can we tell if we’re creating Click here to continue reading »”A Timely Reminder Of The Power Of Empathy In Leadership”

Is Your Leadership Based On Influence Or Authority?

A look at authority and influence in leadership and why one of these is more critical than the other to succeed at leadership in today's organizations.

With a complex endeavour such as leadership, it’s only natural that there be different schools of thought and perspectives on what would be the best way to lead your team and organization forward. Of course, while there might be different approaches to leadership, there are still a few binary aspects to how we approach the role of leader in today’s organizations.

One example is the choice between the command-and-control style of leadership and one that’s more collaborative and inclusive in how we rally people around a common cause or goal. While most of us have come to appreciate the limitations and inefficiencies that come with a top-down style of leadership, one binary approach to leadership that’s not so clear is the one where we choose either to rely on our authority or on our influence to guide our team or organization.

Now to be clear, leaders by default do operate with some form of authority, usually as a result of their position within their organization. Where problems arise is when we think that all a person needs to lead others is a sense of authority without any consideration for the impact our actions have on those we have the responsibility to lead.

To help illustrate what I mean by this, I’d like to share the example of two people I worked with during my clinical-work days at the Royal Victoria Hospital in Montreal.

Irene was a member of the nurses team that the doctors and my fellow clinicians collaborated with in our work treating the various patients that came to our hospital-based clinic. Although this team of nurses didn’t have a head nurse, Irene liked to think of herself as being the head nurse and certainly liked to act like she had that weight to throw around in her interactions with both fellow staff and patients.

Now while there was no question that Irene was a competent and caring nurse, it was clear talking to her fellow nurses that if a head nurse job were to be created and Irene were to get it, the nurses would be lining up at the HR department with requests to transfer to another department.

The problem Irene had is that while she was certainly technically competent as a nurse, she had little to no influence in terms of people wanting to follow her advice and suggestions.

In fact, it was so bad that there were a few occasions where I saw Irene give some unsolicited advice about a particular case and her fellow nurses would outright ignore her. And if you asked the other nurses why they’d behave that way, they’d tell you about how they didn’t want to make Irene’s ego any bigger than it already was.

Now compare Irene’s example to Helen, another nurse who worked at this clinic. Helen was the nurse who everyone went to if they needed help with a particular problem or if you just needed a friendly ear to vent to about some difficult patient.

Helen was just as competent and caring a nurse as Irene, but the difference between these two professionals was that Helen made it all about the patient, while Irene was more interested in finding opportunities to showcase herself and her abilities.

While both nurses had the same level of authority in how they performed their jobs, time and time again when patients returned, it was Helen who received the most requests from patients to have her working on their case.

Now the reason why I wanted to use nurses who lack formal leadership titles to discuss this issue is in part because it’s a common adage that in today’s modern workplaces, anybody can be a leader; that we don’t need a title to wield influence within our team and organization.

But perhaps more importantly, Irene and Helen’s example also helps to illustrate a key finding from recent neuroscience studies that offer an important reality check for how effective we are in bringing out the best in those we lead.

Researchers have found that the relationship between Click here to continue reading »”Is Your Leadership Based On Influence Or Authority?”

Do Your Organization’s Values Reflect What It Stands For?

The recent scandal at Wells Fargo provides a unique backdrop to discuss the role organizational values should be playing in today's leadership.

Over the past several months, there has been a growing discussion and even discord in various parts of the world over the issue of reasserting what our values are as a society and country.

From the various debates in European countries about the sociological impact of rising refugee populations, to the polarizing political climate brewing within the current US election period, there’s been a growing unrest in certain countries to ‘protect their country’s values’ in light of changing demographics and the growing interdependence brought on by today’s global economy.

Ironically, in almost every one of these discussions regarding the importance of protecting a society’s or country’s values, there’s a noticeable absence of clarity about which values exactly are in need of protection, or are currently at risk of being washed away by the arrival of immigrants and refugees on their country’s proverbial shores (in most cases, when certain values are pointed out as being at risk, they tend to be those that are already enshrined in a country’s laws or are deeply entrenched in existing cultural norms).

That lack of clarity about what values these countries need to protect reflects a current affliction impacting many of today’s organizations. Specifically, of how the values an organization uses to define who they are and what they’re all about tend to be contradicted by the decisions and choices their leaders make regarding the best way to achieve their short term goals.

Consider, for example, Wells Fargo, the latest US financial organization to get caught up in a major scandal and subsequent public relations disaster. An examination of the text found on their company’s webpage simply titled “Our Values” reveals this telling statement:

“All team members should know our values so well that if our policy manuals didn’t exist, we would still make decisions based on our common understanding of our culture and what we stand for. … If we had to choose, we’d rather have a team member who lives by our values than one who just memorizes them.”

And then further down on this same page, Wells Fargo identifies “ethics” and “what’s right for our customers” as being among those values that they expect all of their employees to recognize and abide by in how they perform their duties within their organization.

Now, considering the recent revelation that this financial institution had created almost 2 million fraudulent bank and credit card accounts in order to increase fees they charged to their existing client base, it’s not surprising that this company has lost the confidence and trust of both their customer base and the public at large. The fact that their actions blatantly contradict the very values they espouse to hold dear only makes the hole in which they’ve dug themselves into even deeper and harder to get out of.

But the larger issue this situation exposes for other organizations is whether Click here to continue reading »”Do Your Organization’s Values Reflect What It Stands For?”

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