Tanveer Naseer

Leadership Coach, Speaker, and Writer

What Happened To Trust And Integrity In Today’s Organizations?

Trust and integrity seem to be in decline in many organizations today. Here's a revealing look at why they are so critical to leadership and organizational success.

Over the past several weeks, there has been a recurring theme in the news of organizations being caught at their worst and with it, how often leaders drop the ball in owning up to these failures incurred by those they lead.

While the most talked-about examples have been Pepsi’s tone-deaf commercial and United Airlines’ abhorrent treatment of one of their passengers, I want to share the story of another organization’s colossal misstep in order to illustrate how the disconnect leaders engender between an organization’s efforts and those they are meant to serve can have a far greater and deleterious impact than we might realize.

Perhaps best known internationally as the creator of the Ski-Doo snowmobile and Sea-Doo personal watercraft, here in the province of Quebec, Bombardier holds a storied and revered place as a shining example of Quebecois entrepreneurship, business acumen, and high-tech talent.

Or at least they did until it was revealed that the company had given its executives a 50% pay hike after laying off 11 000 employees and asking for over $1 billion in bailout funds from the provincial and federal government in order to help keep them afloat.

Since the news broke, Bombardier’s image in the province has taken a serious hit and the company has been subject to numerous protests outside their headquarters here in Montreal. Bombardier has since attempted to save face by announcing that they would defer almost half of the proposed executive compensation until 2020.

But by then it was too late as even now, more than half of Quebecers say they have a negative impression of this once well-regarded company, a reality that will not only impact their ability to garner public funds in the future, but also the way their employees view their organization and their contributions to it.

Now, in the case of Pepsi and United Airlines, the typical focus tends to be on them being examples of failures in crisis communication. And yet, while these assessments are correct, they also create a false impression that these incidents are temporal in nature, evoking the old adage of how time heals all wounds.

But the real lesson we should be taking from each of these examples is not simply what and how we communicate following a clear violation of what we claim to be our organization’s vision and/or values, but of how this kind of disconnect in our leadership can irreparably damage the trust we’ve earned – not just with our customer base, but amongst those we have the responsibility to lead.

Through the examples of Pepsi, United Airlines, and Bombardier, we not only see first-hand what happens when we fail to honour what we claim to stand for, but also an important truth about the nature of trust in leadership. Namely, that trust is not a transitory value, but should serve as an unyielding cardinal point in your leadership [Twitter logoShare on Twitter].

It’s a fact that both the CEO at United Airlines and Bombardier have failed to understand given how their first response in the face of public outrage over what happened under their watch was to sidestep any real responsibility and in the case of Bombardier, go so far as to justify it as being the norm.

What both of these leaders have clearly failed to learn is that trust is more than a noble virtue – it’s a promise we make to others that we’ll do them no harm [Twitter logoShare on Twitter].

Of course, while these examples demonstrate just how quickly leaders can Click here to continue reading »”What Happened To Trust And Integrity In Today’s Organizations?”

How Do You Inspire Others Through Your Leadership?

Most leaders look for role models to inspire how they lead. But it's also important for leaders to consider how to inspire those they lead.

As a people person, I always enjoy visiting new places and new cities as it provides the opportunity to meet new people and spark new conversations, some of which can lead to some very thought-provoking discussions.

For example, a few weeks ago, I meet with a group of leaders to exchange ideas on the growing challenges found in today’s increasingly uncertain global business environment. During this event, I had a one-on-one conversation with one of those leaders, a discussion which began with that typical starting point of sharing our respective stories of what lead us to the work we do today.

When I shared insights based on some of my recent writings on leadership, this leader asked me an intriguing question – ‘how do I go about inspiring others?’

Now many of us have examples of successful leaders who we look up to for inspiration and insight into how we can succeed in the endeavour of leading others. I’ve often been asked which leaders I gain inspiration from and while there are many examples, the ones I often cite are Nelson Mandela and Walt Disney.

But the interesting thing about this particular question is that it shifts our focus inwards onto ourselves in order to examine what we’re creating through our own leadership. That we move beyond simply evaluating our leadership in terms of various established metrics like goal achievement, productivity, and efficiency ratings, in order to ask ourselves what seeds are we planting in the hearts and minds of those we lead?

In other words, the question becomes less about who inspires us and shifts towards answering how are we inspiring those around us through our own actions and words?

As my conversation with this leader continued, it became clear that this was the concern he was having. Although he had facts and figures that proved he was helping his team to reach various assigned targets, he didn’t know if he was inspiring his employees the way his leadership heroes had inspired him. And what’s more, he admitted that he honestly didn’t know where to begin.

Granted, this query can seem to be a bit conceited. After all, if we think about those leadership figures we all admire and look up to, there’s a clear and undeniable reason why they’ve earned our respect and admiration.

And yet, there’s one question that revolves around every individual we look to as a source of inspiration and guidance for today’s leaders – do we see them as inspiring leaders because they achieved extraordinary things, or is it because they Click here to continue reading »”How Do You Inspire Others Through Your Leadership?”

3 Keys For Building Relationships With Those You Lead

A leader's ability to build relationships with their employees is fast becoming a critical key to their success. Learn about 3 strategies that will help you build relationships with those you lead.

For almost 10 years, I’ve been writing about leadership and in that time, perhaps one of the most significant shifts I’ve seen has been the willingness to recognize that the key to our success as leaders stems from the relationships we foster and nurture with those we lead.

That we no longer view employees through the lens of Fredrick Taylor’s scientific approach to management – where people are merely assets, and interactions are transactional in nature.

Aside from notions of this being the ‘right thing to do’, this shift from transactional to relationship-based leadership has been proven to create tangible benefits – if not also a competitive edge – for today’s organizations.

In fact, a recent study by Harvard researchers found that when leaders focus on building relationships with their employees, they create conditions that lead to higher levels of organizational commitment, as well as increased employee accountability for their performance and greater satisfaction with their jobs.

This is one of the reasons why I’m looking forward to speaking at the Totem Summit in Whistler, British Columbia later this month because the goal of this conference is building relationships. Specifically, the majority of the conference day involves participating in outdoor activities to allow attendees to interact and engage with the invited guests and speakers. It’s only at the end of the day that attendees will hear speakers like myself share our insights and advice.

This shift in focus in how conferences are designed reflects the current reality in today’s workplaces. Namely, that our ability to succeed and thrive is not simply predicated by the knowledge and skills we’ve accrued, but also by the relationships we seek out to create and build.

Of course, while we might state that building relationships is the key to leadership success, it’s hard to reconcile this truth in the face of today’s faster-paced, ever-changing global environment.

Although we may have access to a greater number of channels through which to communicate and exchange ideas, that doesn’t mean that we’re being effective in creating lasting and meaningful bonds with those around us, and especially with those we lead.

So with that in mind, I’d like to share a few strategies that will help leaders create the proper conditions to truly connect and engage with their employees, and in so doing, provide a workplace environment that engenders greater levels of employee commitment, accountability, and success. Click here to continue reading »”3 Keys For Building Relationships With Those You Lead”

Integrity – A Critical Cornerstone To Effective Leadership

Why integrity remains a critical leadership attribute and five ways that leaders can develop and display integrity in how they lead their team and organization.

The following is a guest piece by Terri Williams.

“The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a section gang, a football field, in an army, or in an office.” – Dwight D. Eisenhower

A lot has changed since Eisenhower marched first into war and then into the White House. But time has not diminished the importance of integrity as a leadership trait.

According to a survey by Robert Half Management Resources, both employees and C-suite leaders place a high premium on integrity among executives. In a survey of over 1,000 office employees and more than 2,200 chief financial officers, respondents were allowed to choose up to 3 responses to the question:

Which of these are the most important attributes in a corporate leader?
Robert Half Management study resultsWhy is integrity such an important leadership trait?

While both employees and CFOs rated integrity as the most essential leadership trait, a greater percentage of employees considered it the top quality in an executive. Such results were no surprise to Click here to continue reading »”Integrity – A Critical Cornerstone To Effective Leadership”

How Would You Answer This Question About Your Leadership?

A question every leader should be asking themselves in order to figure out how successful they'll ultimately be in their collective efforts.

When it comes to leadership, there are many facets that we examine and explore in our drive to learn how we can succeed in leading our team and organization. But one aspect that’s rarely looked at is how the way we view our role can leave us creating more of a polarizing effect than a unifying one.

It’s a notion that I’ve been pondering about as I observe the reactions to the last week’s inauguration of of the new US president. Certainly, there can be no doubt that – regardless of your political leanings – the new US president is certainly a polarizing figure. In that light, it’s not surprising to see a growing division within the US population between those who support and champion him, and those who oppose him and what he represents.

But what’s been interesting to note is that small fragment found in between these two diverging groups – people who are openly against the new presidency, but who are encouraging their fellow Americans to put aside their differences and to support him as their president.

As a Canadian, I have to admit to finding this notion to be a bit odd. Granted, I can understand the emotional need behind these pleas – after all, who wouldn’t be hurt and dismayed from seeing a growing division and outright resentment brewing within the various groups that make up your country.

And yet, for me at least, the ability to openly challenge, criticize, and oppose your nation’s leader is one of the very hallmarks of both democracy and patriotism. Indeed, I for one was very vocal in publicly speaking against both our previous Prime Minister and previous Quebec Premier because I sincerely believed that their vision for my country and for my province were not what was best for our society, and certainly not what would guarantee a more prosperous and stable future for everyone.

In other words, my dissension and criticism wasn’t simply directed towards their role of being the Prime Minister of Canada or the Quebec Premier. Rather, it was about their vision and their goals, and whether those were things that I wanted to personally commit myself as a citizen to helping become a part of our collective reality.

That distinction is something that we often recognize in our conversations and examinations about the nature of leadership; that people commit their best efforts not because of who we are, but because of what we stand for and what we hope to achieve.

As such, the idea that people should simply support their leader for the purposes of creating the illusion of collective harmony is not only troublesome in terms of ensuring accountability amongst those in charge, but it also diminishes the underlying motivational drive that compels people to commit their best selves to the work they do.

It also reveals an important question Click here to continue reading »”How Would You Answer This Question About Your Leadership?”

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