This past summer, my daughter Malaika worked at her first summer job, which also happened to be her first time in a true leadership role. As one of two co-ordinators of her high school’s orientation camp, she was not only responsible for managing the various activities to help new students … Click to continue reading
The following is a guest piece by Dr. Derek Roger and Nick Petrie. It’s not what you do, it’s the way that you do it Talking comes so naturally to us we tend to forget just how much skill is involved. Even when we’re speaking fast, every word is selected … Click to continue reading
There’s no question that the start of a new year brings to mind notions of new beginnings and a chance for a fresh start. Of course, as much as we might be eager to set our sights ahead into 2017 and envision all the possibilities and goals we might achieve, … Click to continue reading
The following is a guest piece by EMEA Marketing Director Monika Götzmann. The level of customer service you provide can go a long way towards determining whether your business is a success or failure, which is why companies invest so heavily in training and customer service courses. Nevertheless, training your … Click to continue reading
With December now upon us, many leaders and their organizations are now shifting their focus towards that much debated and much-maligned practice for evaluating employee productivity and effectiveness: the annual performance review. Of course, while there has been much written lately about the ‘death of annual performance reviews’, a study … Click to continue reading
This past weekend marked the celebration of Thanksgiving Day here in Canada, our last holiday long-weekend before the inevitable cold blast of winter arrives to blanket our country in snow and ice. While Thanksgiving in Canada differs from that in the United States in being a celebration of the end … Click to continue reading
A few weeks ago, my friend Whitney Johnson wrote a piece around perceptual biases that was inspired by something her daughter experienced in school one day. As Whitney describes in her piece, her daughter gave a presentation in one of her classes, a presentation she had spent much time and … Click to continue reading
The following is a guest piece by Karin Hurt and David Dye. Do you have a really tough conversation you know you need to have, but you’re concerned about how it will land? Or have you ever regretted avoiding a tough conversation, as you watch someone you really care about … Click to continue reading
When it comes to disruptive innovation, the common and natural tendency is to view it from the lens of organizational growth and evolution. But can the power of disruptive innovation also be applied at the individual level to drive personal success and growth, and if so, how exactly do we … Click to continue reading
The following is a guest piece by former Disney executive Ken Goldstein. I don’t like performance reviews. I never liked giving them, and I never liked getting them. They are like school report cards, only less well-meaning and more poorly formed. They make the workplace more political, needlessly enforcing nerve-wracking … Click to continue reading
The following is a guest piece by author Sean Glaze. If you’re like most team leaders, you go into your team’s season or project or quarterly sales period with a goal. And if you’re like most leaders, you find yourself frustrated at some point in that process because you struggle … Click to continue reading
With August now coming to a close, many of us – myself included – are feeling that bittersweet tinge that comes with the end of the summertime period. Indeed, contrary to so many of those back-to-school commercials, I personally am not eager to see the summer break come to an … Click to continue reading