Tanveer Naseer

Leadership Coach, Speaker, and Writer

Leadership Biz Cafe Podcast #21 – Tim Sanders On Why Bizlove Is Critical For Today’s Leadership

NYT bestselling author and former executive Tim Sanders on why bizlove is critical to our ability to succeed at leadership and how we can tap into this power in 3 simple steps.

When it comes to our leadership, how generous are we with the knowledge we have and the people we know in terms of helping others to succeed? And why is this so critical to our ability to succeed as leaders? That’s the focus of my conversation with best-selling author and former executive Tim Sanders.

Tim is a New York Times bestselling author, speaker, and former Yahoo Chief Solutions Officer. Tim has been featured in Fast Company, The Wall Street Journal, The New York Times, and ABC news. His approach to leadership and business is simple – share what you know and who know you to help others succeed, and do so with compassion towards others. Its those very principles that are the focus of Tim’s New York Times best-selling book – and the focus of our discussion in this episode – “Love Is The Killer App: How To Win Business & Influence Friends”.

Over the course of our conversation, Tim shares a number of fascinating insights and stories, including:

  • Bizlove is having a genuine desire to see others succeed without expecting anything in return. – @SandersSays [Twitter logoShare on Twitter]
  • Too often we focus on the wrong people: on those who boost our ego instead of those we truly helped. – @SandersSays [Twitter logoShare on Twitter]
  • Use gratitude to drive you forward, but don’t treat it as your sole motivator for helping others – @SandersSays [Twitter logoShare on Twitter]
  • When you’re generous and effective at growing other people, people will follow you. – @SandersSays [Twitter logoShare on Twitter]
  • Caring leaders are more able to get their employees to take action than leaders who don’t care. – @SandersSays [Twitter logoShare on Twitter]

There are, of course, many more fascinating and thought-provoking insights shared during this episode – it’s just that some can’t fit into 140 characters or they’re just so much more enjoyable to learn hearing them from Tim himself. This episode also features a number of fun and insightful stories, including a reading trick my middle daughter Malaika – whose not much of a book-reader – uses to capture and recall information she reads in books assigned for school.

As I mentioned at the end of this episode, I’d love to hear what you think about this episode, as well as what other topics you’d be interested in hearing more about in upcoming episodes of my show. Please share your thoughts and ideas by leaving a comment below or by filling out the contact form on my website.

I’d also appreciate it if you could rate my show on Google Play, Stitcher Radio, or iTunes to help support future episodes of this leadership podcast.

Click on the player below to listen to the podcast:

[Running time: 54 minutes]

Noteworthy links:

  • Buy Tim Sanders’ book “Love Is The Killer App” on Amazon.com (or Amazon.ca for Canadian readers).
  • Check out the special Leadership Biz Cafe webpage on Tim’s website featuring exclusive content for my listeners at TimSanders.com/LBC.
  • Learn more about Tim’s work and his writings at TimSanders.com.

9 Strategies Of Uncommon Wisdom For Fuelling Top Performance

Learn about 9 strategies leaders can employ that are key to achieving top performance in the organization.

The following is a guest piece by Larry Sternberg.

Fuelling top performance is the goal for most leaders and managers. The best managers know their people are the key to achieving top performance on every metric of success they track. As a leader or manager, how can you make the biggest difference through leveraging the talents and efforts of the people on your team? This handful of specific strategies can help.

1. Accept People As They Are
Your job as a manager is not to change people. Your job is to optimize people’s performance. Start by accepting people as they are. The old adage applies here: Marry as is, and consider any change a bonus.

Select people for your team who have the right mix of strengths, knowledge and potential. Focus on what’s right with people instead of what’s wrong with them. Optimize the alignment between what people bring to the table and what you need your team to achieve. And, be prepared to tolerate some undesirable behaviors — because they are part of the package.

2. Emphasize the Why
Consider the story of three people laying bricks. When asked, “What are you doing?” One person replies, “I’m laying bricks.” The second person says, “I’m part of a team building a really big brick wall.” The third person replies, “I’m just one of many people working together here to build a cathedral where people will get married, christen their babies and lay their loved ones to rest.” Which of these people do you think is most motivated to do great work?

Help people advance from what to why so they see their work as Click here to continue reading »”9 Strategies Of Uncommon Wisdom For Fuelling Top Performance”

4 Steps To Becoming More Inquisitive As Leaders

Learn about 4 steps any leader can take to help them become inquisitive in order to bring out the best from those they lead.

In my previous piece, where I shared the story of how a past leadership failure helped me to learn to become a better listener, I pointed out that one of the keys to effective leadership is learning to be more inquisitive.

Now the importance of inquisitiveness in today’s leadership is fairly obvious considering how much faster we have to operate and make decisions, if not also how quickly things can change.

That’s where we gain the benefits from being more inquisitive, and not just in gaining clarity regarding the challenges and opportunities before us, but also in how this simple conversation tool helps to nurture and strengthen relationships with those we lead.

So how do we become more inquisitive in our leadership? Here are 4 steps to help you get started:

1. Ask open-ended questions that require more than a yes/no response
If there’s one thing leaders everywhere share in common it’s working within an environment where they face increasing demands on their time and attention, while at the same being expected to make decisions as quickly as possible.

Taken together, these factors create conditions where it’s easy for leaders to resort to asking questions that require only a yes/no answer. While these answers can help us act quickly, the problem is that they lack context or insights that can help us make more effective decisions and choices going forward.

Asking open-ended questions – like asking ‘what did our customer say?’ instead of ‘is our customer happy?’ – not only provides greater context, but it encourages a genuine engagement with those we lead, over interactions that are merely transactional in nature.

After all, the questions we ask shape not only our conversations, but the relationships we have with others [Twitter logoShare on Twitter].

2. Be curious to find out what others know
While inquisitiveness is something we need to work at – especially in light of Click here to continue reading »”4 Steps To Becoming More Inquisitive As Leaders”

How Failure Taught Me To Become A Better Listener

The story of one leader's failure reveals a powerful lesson on the importance of effective listening to leadership success.

In my work with various leaders, one of the strategies I often share is employing the art of asking questions. While asking questions can help a leader gain a better understanding of current conditions both within and outside their organization, it can also prove to be a helpful tool in gaining insight from one’s own experiences.

It’s an idea I was recently reminded of during an interview I did with my friend and fellow leadership expert Kevin Kruse for his leadership podcast, The LEADx Leadership Show. During the interview, Kevin asked me to share with his audience a story of when I failed as a leader and what I learned from that experience.

Now while the focus of Kevin’s question was to showcase how as leaders we can learn from past mistakes, I realized that there’s also within this story a powerful lesson on what it really means to be a good listener, especially when you have the responsibility to lead others.

In one of my first management roles, I had the responsibility of overseeing the functioning of several laboratories in a biotech firm, along with managing the cleaning staff. As the cleaning staff didn’t come from a science background as I did, I wanted to help them understand the work that was being done and how their efforts helped with these ongoing projects.

One day, one of the senior directors – who at the time was also one of my mentors – called me into his office for a quick chat. After exchanging a few updates, the director told me that he had received a few complaints from some members of the cleaning staff (before I joined the company, the cleaning staff had worked under this director).

I figured this probably had to do with some new demand being put upon my team by one of the project leaders. So I already started plotting in my mind where I could find time to sit down with the cleaning staff to explain these new requests.

As it turned out, the complaint wasn’t about some new demand. Instead, the complaint was about me. Specifically, the cleaning staff had become disgruntled over how I was speaking with them.

The director went on to explain how the cleaning staff initially enjoyed working under me, but lately, I left them feeling as though their only job was to do my bidding.

As hard as it was to hear, I began to realize that in my drive to inform my employees, I had unintentionally turned our conversations into one-way interactions. Put simply, I had become the dreaded micromanager interested more in telling people what to do than in listening to what they had to say.

While my story illustrates the ease with which any of us can become disempowering micromanagers, I realized it also revealed the importance of why leaders need to be good listeners if we are to ultimately succeed in our efforts..

Namely, that to effectively lead others, we need more than our perspective. We need insights from those we lead [Twitter logoShare on Twitter].

In that conversation with this director, I realized that Click here to continue reading »”How Failure Taught Me To Become A Better Listener”

What Happened To Trust And Integrity In Today’s Organizations?

Trust and integrity seem to be in decline in many organizations today. Here's a revealing look at why they are so critical to leadership and organizational success.

Over the past several weeks, there has been a recurring theme in the news of organizations being caught at their worst and with it, how often leaders drop the ball in owning up to these failures incurred by those they lead.

While the most talked-about examples have been Pepsi’s tone-deaf commercial and United Airlines’ abhorrent treatment of one of their passengers, I want to share the story of another organization’s colossal misstep in order to illustrate how the disconnect leaders engender between an organization’s efforts and those they are meant to serve can have a far greater and deleterious impact than we might realize.

Perhaps best known internationally as the creator of the Ski-Doo snowmobile and Sea-Doo personal watercraft, here in the province of Quebec, Bombardier holds a storied and revered place as a shining example of Quebecois entrepreneurship, business acumen, and high-tech talent.

Or at least they did until it was revealed that the company had given its executives a 50% pay hike after laying off 11 000 employees and asking for over $1 billion in bailout funds from the provincial and federal government in order to help keep them afloat.

Since the news broke, Bombardier’s image in the province has taken a serious hit and the company has been subject to numerous protests outside their headquarters here in Montreal. Bombardier has since attempted to save face by announcing that they would defer almost half of the proposed executive compensation until 2020.

But by then it was too late as even now, more than half of Quebecers say they have a negative impression of this once well-regarded company, a reality that will not only impact their ability to garner public funds in the future, but also the way their employees view their organization and their contributions to it.

Now, in the case of Pepsi and United Airlines, the typical focus tends to be on them being examples of failures in crisis communication. And yet, while these assessments are correct, they also create a false impression that these incidents are temporal in nature, evoking the old adage of how time heals all wounds.

But the real lesson we should be taking from each of these examples is not simply what and how we communicate following a clear violation of what we claim to be our organization’s vision and/or values, but of how this kind of disconnect in our leadership can irreparably damage the trust we’ve earned – not just with our customer base, but amongst those we have the responsibility to lead.

Through the examples of Pepsi, United Airlines, and Bombardier, we not only see first-hand what happens when we fail to honour what we claim to stand for, but also an important truth about the nature of trust in leadership. Namely, that trust is not a transitory value, but should serve as an unyielding cardinal point in your leadership [Twitter logoShare on Twitter].

It’s a fact that both the CEO at United Airlines and Bombardier have failed to understand given how their first response in the face of public outrage over what happened under their watch was to sidestep any real responsibility and in the case of Bombardier, go so far as to justify it as being the norm.

What both of these leaders have clearly failed to learn is that trust is more than a noble virtue – it’s a promise we make to others that we’ll do them no harm [Twitter logoShare on Twitter].

Of course, while these examples demonstrate just how quickly leaders can Click here to continue reading »”What Happened To Trust And Integrity In Today’s Organizations?”

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