A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Period. Research has proven that businesses that aim to be more customer-centric have a 24% higher net profit, and have a higher profit per employee than ‘the other guys’ (those that … Click to continue reading
When it comes to movies, TV shows, and novels, it’s usually pretty obvious who the hero of the story is. But what about in your organization’s story? Do you recognize who plays the role of the hero for your organization? That was the focus of my previous piece, which I’m … Click to continue reading
These days, everyone is talking about the importance of innovation to an organization’s future, but what exactly does it take to be innovative and how do we start? That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”. Andrea … Click to continue reading
Imagine working for an organization where one of the senior managers insists on yelling at his employees because he believes it’s the surest way to garner the respect of those he leads and now, the front-line managers are beginning to follow his example by yelling at their team members. Or … Click to continue reading
With the month of September now underway, there’s an unmistakable feeling of renewed energy and determination in the air. As children return back to their school routines and the summer break now nothing more than a fond memory, perhaps it’s only natural that there’s this collective drive to take on … Click to continue reading
Attending meetings that are created mostly for people to share with others various updates from their divisions instead of discussing what needs to be done next. A partnership initially created between two companies to allow them to land a large-scale project ends up becoming a source of distrust between the … Click to continue reading
Like most people, I look forward to that time when we can unplug from our computers and mobile devices in order to unwind, spend time with the family, and recharge my mind and body before we need to prepare ourselves to dive back into the hustle and flow of our … Click to continue reading
The following is another guest post by my friend John Haydon. As he works primarily with non-profits, I asked him if he could share his insights on how these organizations can approach marketing in social media outlets as I think it would be of use to both entrepreneurs and other … Click to continue reading
Like most people, I look forward to the arrival of the weekend as a chance to unwind, spend time with the family, and recharge my mind and body in preparation for the jump into a fresh work week. There are times, though, where that continual push to maintain our productivity … Click to continue reading